Mitigation Operations Lead: Build a High-Impact Team

SERVPRO of Omaha Southwest; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

401(k)

401(k) matching

Vision insurance

Dental insurance

Company parties

Job summary

SERVPRO Team Toft is seeking a driven Mitigation Operations Manager to lead from the front, build a high-performing team, and deliver results in a fast-paced restoration environment. This role owns the Mitigation division, develops leaders, and drives production while maintaining SERVPRO standards.

The ideal candidate excels in problem solving, accountability, and servant leadership. If you thrive under challenging conditions and are ready to take on a leadership role, we want to meet you.

Qualifications

• Minimum 5+ years in business operations or a related field.
• At least 3+ years in management and team leadership roles.
• 2+ years of mitigation management experience and Xactimate proficiency.
• Strong knowledge of restoration production, estimating, and quality control.

Responsibilities

• Take ownership of daily Mitigation operations, ensuring projects are completed efficiently, profitably, and to SERVPRO standards.
• Lead production activities, monitor job progress, and keep projects moving forward.
• Oversee scheduling, staffing, resources, estimating, documentation, and job costing.
• Establish clear production goals and expectations while holding teams accountable for results.
• Identify opportunities to improve efficiency, productivity, and profitability.
• Lead operational response during major losses, emergency situations, and storm events.
• Oversee after-hours calls, emergency schedules, and job assignments.
• Lead, motivate, coach, and develop mitigation supervisors, project managers, and production employees.

Skills

Business operations

Management

Mitigation management

Xactimate

Leadership

Communication

Tools

Xactimate

Job description

SERVPRO Team Toft is seeking a driven Mitigation Operations Manager to lead from the front, build a high-performing team, and deliver results in a fast-paced restoration environment. This role owns the Mitigation division, develops leaders, and drives production while maintaining SERVPRO standards.

The ideal candidate excels in problem solving, accountability, and servant leadership. If you thrive under challenging conditions and are ready to take on a leadership role, we want to meet you.