Mission Operations Leader: Systems & Growth

10:12 Sports; Baltimore (MD); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Vacation

Parental Leave

Monthly Wellness Stipend

Job summary

10:12 Sports is seeking an Operations Manager to strengthen and systematize internal operations in Baltimore. You will translate vision into workflows, improve accountability, and build the systems that empower staff to perform at high levels while the Executive Director focuses on vision, fundraising, and strategic leadership.

You’ll lead operational initiatives, refine processes, and manage dashboards, budgets, and cross-functional initiatives to foster growth and excellence in a

Qualifications

• 5+ years experience in operations or similar roles.
• Experience implementing systems and improving efficiency.
• Experience managing projects and cross-functional coordination.
• Proficient with Google Workspace and CRM tools.

Responsibilities

• Translate organizational vision into clear operational plans and workflows.
• Lead weekly staff coordination meetings for alignment and follow-through.
• Align program calendar, staff responsibilities, and priorities.
• Identify operational gaps and implement practical solutions.
• Build dashboards to track organizational metrics and performance.

Skills

Operational leadership

Process improvement

Budget tracking

Cross-functional coordination

Communication

Leadership

Tools

Google Workspace

Salesforce

Project management tools

Job description

Strengthen the Systems That Sustain the Mission

You wake up each morning knowing your work matters. Not just because tasks get completed, but because strong systems create space for transformation, on and off the field.

At 10:12 Sports, we are a Christ-centered sports ministry investing in the lives of young men in Baltimore City. As our Operations Manager, you will play a critical role in strengthening and systematizing our internal operations so our staff can lead with clarity, accountability, and excellence as we grow.

Your role lives at the intersection of structure and stewardship. You will translate vision into workflows, ensure accountability across teams, and build the systems that allow programs to flourish. Some days you’ll refine a process or improve a dashboard. Other days you’ll be leading a staff meeting or addressing a performance gap. In every moment, you’ll model integrity, consistency, and servant leadership.

This role is about execution and clarity. You will bring order where there is friction, accountability where there is drift, and structure that frees our Executive Director to focus on vision, fundraising, and strategic leadership.

If you thrive on building systems, improving performance, and helping teams operate at a higher level, we’d be honored to have you step into this story with us.

About 10:12 Sports

Through Christ and Community, 10:12 Sports is a ministry using athletics to provide discipleship and job training opportunities to youth. We empower church partners and local leaders to mentor youth, develop servant leaders, and encourage healthy decision-making through sports and mentorship.

Our core values: Christ, Community, and Coaching guide everything we do. We believe in transformational relationships, consistent presence, and the power of sports as a platform for growth.

Job Description

This position is for a mission-focused, process-minded, and culturally-sensitive leader with a gift for improving an organizational structure and team culture. The Operations Manager supports the Executive Director by providing leadership to 10:12’s overall ministry, managing internal operations, and helping staff deliver measurable results. The Operations Manager must possess the ability to construct an efficient workflow and enable staff to perform up to expectations.

Job Title: Operations Manager

Department/Group: Administration

Reports to: Executive Director

Position Type: Full-Time

Travel Required: No

DUTIES AND RESPONSIBILITIES:

Operational Leadership & Execution (30%)

Translate organizational vision into clear operational plans and workflows

Lead weekly staff coordination meetings to ensure alignment and follow-through

Align program calendar, staff responsibilities, and organizational priorities

Identify operational gaps and implement practical solutions

Improve internal communication rhythms and project visibility

Staff Accountability & Performance Management (20%)

Conduct regular staff check-ins focused on performance, accountability, and goal alignment

Establish and maintain staff scorecards and measurable deliverables

Hold team members accountable to deadlines and agreed-upon outcomes

Identify performance gaps and escalate concerns to the Executive Director when necessary

Support hiring, onboarding, and training systems

Steward Systems & Resources (20%)

Strengthen internal operations through documented processes and project management tools

Evaluate and manage technology tools to enhance efficiency (e.g., Google Workspace, CRM, task platforms)

Build and maintain dashboards that track agreed-upon organizational metrics

Track and monitor budget performance in partnership with the Executive Director

Partner with the Grant Manager on compliance tracking and reporting systems

Coordinate Growth & Capital Projects (15%)

Coordinate capital project timelines, vendor communication, and milestone tracking

Monitor budgets and deliverables related to property development

Support implementation of expanded programs as directed by the Executive Director

Ensure operational readiness as programs grow

Measure Impact & Improve Performance (15%)

Build and maintain systems to track program effectiveness and organizational health

Collect, analyze, and report on agreed-upon metrics

Lead quarterly operational reviews to assess progress and identify improvements

Foster a culture of clarity, accountability, and continuous improvement

Qualifications:

We’re looking for a mission-minded systems leader who thrives on execution, accountability, and operational clarity.

Spiritual & Relational Integrity

Actively lives out a Christian faith rooted in integrity and humility

Deep alignment with the mission and core values of 10:12 Sports

Models servant leadership in interactions with staff and partners

Committed to fostering healthy, professional relationships

Leadership & Experience

5+ years experience in operations, project management, organizational systems, or similar roles

Demonstrated success implementing systems and improving organizational efficiency

Experience managing projects, timelines, and cross-functional coordination

Experience supporting staff performance and accountability structures

Operational & Strategic Skills

Strong systems thinking and process improvement skills

Capable of translating vision into workflows and measurable outcomes

Experience tracking budgets and organizational metrics

Proficient in digital tools such as Google Workspace, Salesforce (or similar CRM), and project management platforms

Clear and timely communicator, both written and verbal

Posture & Presence

Grounded, resilient, and emotionally mature

Comfortable enforcing standards and maintaining accountability

Organized, proactive, and detail-oriented

Sees this work as a calling—not just a job

Schedule and Compensation

This is a full-time role averaging 40 hours per week, with potential Saturdays during the sports season (May to November). Work hours are flexible.

Health Insurance: 10:12 covers up to 65% of the premium on selected plans. Vision and Dental are also offered.

403(b) Retirement Plan: Up to 4% employer match

Paid Vacation: 2.5 weeks (12 business days) annually, with potential increases per policy.

Parental Leave: 8 weeks (for full-time employees)

Monthly Wellness Stipend: $100/month in approved wellness reimbursements

Other Details:

Employees are expected to observe one full Sabbath day per week.

Occasional travel may be required for conferences or recruitment.

An initial three-month Discernment Period allows for mutual reflection on calling and fit

We believe ministry flows from a healthy personal and family life. We are committed to helping staff live with balance and boundaries, including support for continued learning and spiritual formation