Mission Engineer - Field AI & Ops Transformation

Axon Enterprise; Florida; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, dental, and vision plans

Job summary

Axon Enterprise is seeking a senior field-outcomes leader to own customer outcomes across strategic agency accounts. You’ll operate onsite, architecting solutions with Axon’s platform, and ensure adoption and measurable mission impact.

You’ll drive end-to-end deployment, coordination with Product and Engineering, and build trusted relationships with agency leadership while navigating CJIS and privacy guardrails.

Qualifications

• Experience in customer-facing technical roles, program management, or complex deployments (typically 8+ years)
• Former law enforcement or military experience preferred but not required
• Proven builder of automations, agents, workflows, or AI-enabled tools in customer environments
• Ability to work across technical and operational domains (hardware, software, cloud, AI)
• Strong communication with technical teams and senior stakeholders
• Ability to maintain CJIS compliance and security standards

Responsibilities

• Discover agency problems onsite and translate into buildable, compliant solutions tied to mission outcomes
• Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines
• Build with Axon products, configuring and extending DEMS, Fusus, AI Era, Records in the agency environment
• Iterate in the field until adoption sticks and document reusable patterns
• Apply CJIS, privacy, and evidence integrity guardrails in every build; ship working software
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
• Build AI-powered workflows and measure adoption, impact, and mission outcomes
• Maintain onsite engagement 3-4 days/week and track time-to-first-production-use
• Lead QBRs, mission reviews, and strategic planning with agency leadership
• Capture field intelligence to influence roadmap decisions and expand opportunities

Skills

Customer-facing roles

Program management

Operational transformation

Complex deployments

CJIS compliance

Security awareness

Tools

Axon platform

AI Era

DEMS

Fusus

Records

Job description

Axon Enterprise is seeking a senior field-outcomes leader to own customer outcomes across strategic agency accounts. You’ll operate onsite, architecting solutions with Axon’s platform, and ensure adoption and measurable mission impact.

You’ll drive end-to-end deployment, coordination with Product and Engineering, and build trusted relationships with agency leadership while navigating CJIS and privacy guardrails.