Mission Engineer

Jobtailor; Tampa (FL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Axon is seeking a senior Customer Outcomes Manager to own the full lifecycle of Axon's ecosystem within strategic agency accounts. You will translate agency problems into compliant, mission-focused solutions and drive adoption of AI-enabled workflows.

You will design, deploy, and integrate across DEMS, Fusus, AI Era, Records and related systems, while maintaining CJIS security requirements and building executive relationships through QBRs and strategic planning.

Qualifications

• Must demonstrate experience in customer-facing technical roles and operational transformation.
• Proven track record shipping automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
• Experience configuring products, writing integration logic, and delivering production-ready solutions.
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments.

Responsibilities

• Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account.
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
• Design, build, test, deploy, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform.
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
• Iterate solutions in the field, document reusable patterns, and troubleshoot onsite issues.
• Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations.
• Drive hands-on adoption and measure usage, workflow impact, and mission outcomes.
• Assess workflows, identify friction, define success metrics, and lead operational transformation.
• Build relationships with agency leadership, lead QBRs, mission reviews, and strategic planning.
• Share customer insights and field intelligence with Product and Engineering to influence roadmap decisions.
• Identify expansion opportunities and partner with Sales on long-term account strategy.
• Maintain onsite presence approximately 3-4 days per week.
• Support Sales to Post-Sales onboarding and handoff.

Job description

• Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
• Design, build, test, deploy, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
• Iterate solutions in the field, document reusable patterns, and troubleshoot onsite issues
• Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
• Drive hands‑on adoption and measure usage, workflow impact, and mission outcomes
• Assess workflows, identify friction, define success metrics, and lead operational transformation
• Build relationships with agency leadership, lead QBRs, mission reviews, and strategic planning
• Share customer insights and field intelligence with Product and Engineering to influence roadmap decisions
• Identify expansion opportunities and partner with Sales on long‑term account strategy
• Maintain onsite presence approximately 3-4 days per week
• Support Sales to Post‑Sales onboarding and handoff

Requirements

• Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
• Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Experience configuring products, writing integration logic, and delivering production-ready solutions
• Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders, including command staff in mission‑critical environments
• Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards
• Former law enforcement or military experience preferred, not required
• Experience in public safety, law enforcement, corrections, or other mission‑critical operational environments preferred
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
• Background in forward‑deployed engineering, solutions architecture, or operational transformation at scale preferred

Core Competencies

Demonstrates expertise in customer outcomes management, operational transformation, and the deployment of AI-enabled solutions within mission-critical environments. Proficient in configuring and integrating complex systems while maintaining compliance with security standards.

Highest-signal resume keywords

• Customer Outcomes Management
• AI-Enabled Solutions Deployment
• Operational Transformation
• Integration Logic Development
• CJIS Compliance

ATS Optimization Keywords

Hard Skills

• Automation Development
• Workflow Design
• Data Pipeline Creation
• AI Agent Configuration
• Integration Development

Soft Skills

• Strong Communication
• Relationship Building
• Problem Solving
• Stakeholder Management

Industry Keywords

• Public Safety
• Law Enforcement
• Operational Environments
• Mission-Critical Solutions
• Digital Workflows

Tools & Technologies

• Axon's Platform
• DEMS
• Fusus
• AI Era
• Records