Mission Engineer

Jobtailor; Overland Park (KS); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Axon in Overland Park, KS seeks a senior customer outcomes engineer to own mission-critical deployments. You will design and ship AI-enabled workflows, integrate diverse Axon systems, and push adoption across public-safety environments.

Partner with leadership, coordinate across Product and Engineering, and ensure compliance with CJIS and security standards while delivering measurable outcomes for agencies.

Qualifications

• 8+ years in customer-facing technical roles or deployments.
• Experience shipping automations and AI-enabled tools in customer environments.
• Ability to configure products and deliver production-ready integrations.
• Experience with CJIS compliance and security standards.
• Public safety or law enforcement background preferred.

Responsibilities

• Own customer outcomes across the full lifecycle of Axon's ecosystem.
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform.
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
• Drive hands-on adoption and measure usage, workflow impact, and mission outcomes.
• Lead QBRs, mission reviews, and strategic planning with agency leadership.

Skills

AI-powered workflows

Customer-facing

Operational transformation

Stakeholder management

Integration development

Tools

Axon's Ecosystem

DEMS

Fusus

AI Era

Records

Job description

• Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
• Iterate solutions onsite until adoption sticks and document reusable patterns
• Apply CJIS, evidence integrity, and privacy guardrails to every build
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
• Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
• Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
• Assess workflows, identify friction, define success metrics, and design operational improvements
• Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• Capture field intelligence to influence Product and Engineering roadmap decisions
• Turn one-off builds into reusable playbooks and operational frameworks
• Identify expansion opportunities and partner with Sales on account strategy
• Maintain onsite presence approximately 3-4 days per week
• Support Sales-to-Post-Sales onboarding and handoff

Requirements

• Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
• Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Ability to configure products, write integration logic, and deliver production-ready solutions
• Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
• Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards
• Former law enforcement or military experience preferred, not required
• Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
• Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Core Competencies

Demonstrates expertise in building and deploying AI-powered workflows, integrating complex systems, and ensuring compliance with CJIS standards. Strong ability to manage customer outcomes and drive operational improvements in mission-critical environments.

Highest-signal resume keywords

• AI-Powered Workflow Development
• CJIS Compliance Management
• Integration Logic Configuration
• Customer-Facing Technical Experience
• Operational Transformation Leadership

ATS Optimization Keywords

Hard Skills

• Automation Development
• Workflow Design
• Data Pipeline Construction
• Integration Development
• AI Agent Deployment

Soft Skills

• Strong Communication
• Relationship Building
• Problem-Solving
• Stakeholder Management

Industry Keywords

• Public Safety
• Law Enforcement
• Operational Environments
• Mission-Critical Solutions
• Evidence Integrity

Tools & Technologies

• Axon's Ecosystem
• DEMS
• Fusus
• AI Era
• Records