Mission Engineer

Jobtailor; Sarasota (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor seeks a senior customer-facing technical leader to own outcomes within strategic accounts across Axon's ecosystem, translating onsite agency problems into compliant, mission-driven solutions.

You will design, build, test, and ship AI agents, workflows, automations, and data pipelines on Axon's platform, while configuring DEMS, Fusus, AI Era, and Records in agency environments and driving adoption with CJIS safeguards.

Qualifications

• Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
• Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Ability to configure products, write integration logic, and deliver production-ready solutions
• Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
• Full ownership mentality in ambiguous, fast-changing environments
• Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards
• Former law enforcement or military experience preferred, not required
• Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
• Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Responsibilities

• Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
• Iterate in the field to drive adoption and document reusable patterns
• Apply CJIS, evidence integrity, and privacy guardrails to every build
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
• Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
• Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
• Assess workflows, identify friction, define success metrics, and establish baselines
• Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• Capture field intelligence and influence Product and Engineering roadmap decisions
• Turn one-off builds into reusable playbooks and operational frameworks
• Identify expansion opportunities and partner with Sales on long-term account strategy
• Maintain onsite presence approximately 3-4 days per week
• Support Sales-to-Post-Sales onboarding and handoff

Skills

AI-Powered Workflow Development

CJIS Compliance

Integration Logic Configuration

Customer-Facing Technical Experience

Operational Transformation

Education

CJIS Compliance Certification

Tools

Axon's Ecosystem

Fusus

AI Era

Records Management Systems

Integrated Public Safety Ecosystems

Job description

Responsibilities

• Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
• Iterate in the field to drive adoption and document reusable patterns
• Apply CJIS, evidence integrity, and privacy guardrails to every build
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
• Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
• Drive hands‑on adoption and measure usage, workflow impact, and mission outcomes
• Assess workflows, identify friction, define success metrics, and establish baselines
• Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• Capture field intelligence and influence Product and Engineering roadmap decisions
• Turn one‑off builds into reusable playbooks and operational frameworks
• Identify expansion opportunities and partner with Sales on long-term account strategy
• Maintain onsite presence approximately 3-4 days per week
• Support Sales-to-Post-Sales onboarding and handoff

Requirements

• Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
• Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Ability to configure products, write integration logic, and deliver production-ready solutions
• Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
• Full ownership mentality in ambiguous, fast-changing environments
• Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards
• Former law enforcement or military experience preferred, not required
• Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
• Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Core Competencies

Demonstrates expertise in building and deploying AI-powered workflows, integrating complex systems, and ensuring compliance with CJIS and security standards. Proven ability to drive customer outcomes and foster relationships with agency leadership in mission-critical environments.

Highest-signal resume keywords

• AI-Powered Workflow Development
• CJIS Compliance
• Integration Logic Configuration
• Customer-Facing Technical Experience
• Operational Transformation

ATS Optimization Keywords

Hard Skills

• Automation Development
• Workflow Design
• Data Pipeline Construction
• AI Agent Deployment
• Integration with DEMS
• Evidence Integrity Management
• Troubleshooting and Root-Cause Analysis
• Success Metrics Definition
• Production-Ready Solution Delivery
• Technical Program Management

Soft Skills

• Strong Communication
• Relationship Building
• Ownership Mentality
• Adaptability in Fast-Changing Environments
• Stakeholder Engagement

Certifications & Qualifications

• CJIS Compliance Certification

Industry Keywords

• Public Safety
• Law Enforcement
• Operational Environments
• Mission-Critical Operations
• Complex Deployment Environments

Tools & Technologies

• Axon's Ecosystem
• Fusus
• AI Era
• Records Management Systems
• Integrated Public Safety Ecosystems