Mission Engineer

Jobtailor; Orlando (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Axon seeks a senior Customer Success Architect to drive customer outcomes across the full lifecycle of the Axon ecosystem. You will translate agency problems into compliant, mission-focused solutions and lead operational transformation in public safety environments.

You will design, build, test, and deploy AI-powered workflows, integrate systems such as DEMS, Fusus, AI Era, and Records, ensuring CJIS compliance while collaborating with agency leadership.

Qualifications

• 8+ years in customer-facing technical roles, program management, or complex deployments.
• Proven track record shipping automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
• Experience configuring products, writing integration logic, and delivering production-ready solutions.
• Comfort across hardware, software, cloud, AI-enabled technologies, and integrated systems.
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments.

Responsibilities

• Own customer outcomes within strategic accounts across the full lifecycle of Axon's ecosystem.
• Translate agency problems into compliant solutions tied to mission outcomes.
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform.

Skills

Customer outcomes management

AI-enabled solutions deployment

CJIS compliance

Operational transformation

Integration logic development

Tools

Axon's Ecosystem

DEMS

Fusus

AI Era

Records

Job description

• Own customer outcomes within a strategic account across the full lifecycle of Axon's ecosystem
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
• Iterate in the field until adoption sticks and document reusable patterns
• Apply CJIS, evidence integrity, and privacy guardrails to every build
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
• Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
• Drive hands‑on adoption and measure usage, workflow impact, and mission outcomes
• Assess onsite workflows, identify friction, and define build priorities
• Validate hypotheses with command staff and operators and lead operational transformation
• Build relationships with agency leadership and stakeholders; lead QBRs, mission reviews, and strategic planning
• Define success metrics and establish baselines before major deployments
• Capture customer insights and adoption barriers to influence Product and Engineering roadmaps
• Turn one-off builds into reusable playbooks and operational frameworks
• Identify expansion opportunities and partner with Sales on account strategy
• Maintain onsite presence approximately 3-4 days per week
• Track customer success metrics including production use, adoption depth, workflow improvements, and mission outcomes
• Support Sales-to-Post-Sales onboarding and handoff

Requirements

• Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
• Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Experience configuring products, writing integration logic, and delivering production-ready solutions
• Comfort across hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
• Full ownership mentality in ambiguous, fast-changing environments
• Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards
• Former law enforcement or military experience preferred, not required
• Public safety, law enforcement, corrections, or other mission-critical operational experience preferred
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
• Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred

Core Competencies

Demonstrates expertise in customer outcomes management, operational transformation, and the deployment of AI-enabled solutions within mission-critical environments. Proficient in configuring integrated systems and ensuring compliance with CJIS and security standards.

Highest-signal resume keywords

• Customer Outcomes Management
• AI-Enabled Solutions Deployment
• CJIS Compliance
• Operational Transformation
• Integration Logic Development

ATS Optimization Keywords

Hard Skills

• Automation Development
• Workflow Design
• Data Pipeline Construction
• Integration Configuration
• Production-Ready Solutions Delivery

Soft Skills

• Strong Communication
• Relationship Building
• Problem-Solving
• Adaptability
• Ownership Mentality

Certifications & Qualifications

• CJIS Compliance

Industry Keywords

• Public Safety
• Law Enforcement
• Operational Experience
• Mission-Critical Environments
• Digital Workflows

Tools & Technologies

• Axon's Ecosystem
• DEMS
• Fusus
• AI Era
• Records