Mission Engineer

Jobtailor; Miami (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

Jobtailor in Miami is seeking a senior customer outcomes leader to own the full lifecycle of Axon's ecosystem within a strategic agency account, translating agency problems onsite into compliant solutions tied to mission outcomes. Maintain onsite presence approximately 3-4 days per week, build relationships with agency leadership, lead QBRs and strategic planning, and capture deployment baselines.

You will design, build, test, and ship AI agents, workflows, integrations, and data pipelines on

Qualifications

• 8+ years of experience in customer-facing technical roles or complex deployment environments.
• Proven experience shipping automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
• Ability to configure products, write integration logic, and deliver production-ready solutions.
• Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
• Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments.

Responsibilities

• Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account.
• Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
• Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform.
• Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
• Iterate in the field until adoption sticks and document reusable patterns.
• Apply CJIS, evidence integrity, and privacy guardrails to every build.
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.

Skills

Customer outcomes management

AI-enabled solutions delivery

CJIS compliance

Operational transformation

Integration logic configuration

Tools

Axon's Platform

DEMS

Fusus

AI Era

Records

Job description

• • Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account
• • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
• • Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform
• • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
• • Iterate in the field until adoption sticks and document reusable patterns
• • Apply CJIS, evidence integrity, and privacy guardrails to every build
• • Troubleshoot onsite and coordinate root‑cause resolution across Product, Engineering, Support, and Services
• • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
• • Drive hands‑on adoption and measure usage, workflow impact, and mission outcomes
• • Assess workflows, identify friction, define solutions, and lead proactive outcome design
• • Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
• • Define success metrics and capture deployment baselines
• • Share customer insights and workflow patterns with Product and Engineering to influence roadmap decisions
• • Turn one-off builds into reusable playbooks and operational frameworks
• • Identify expansion opportunities and partner with Sales on account strategy
• • Maintain onsite presence approximately 3-4 days per week
• • Track customer success metrics and support Sales-to-Post-Sales onboarding and handoff

Requirements

• Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
• Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
• Ability to configure products, write integration logic, and deliver production-ready solutions
• Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
• Strong communication with technical teams and senior stakeholders, including command staff in mission‑critical environments
• Full ownership mentality in ambiguous, fast‑changing environments
• Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services
• Ability to obtain and maintain CJIS compliance and adhere to security standards
• Experience in public safety, law enforcement, corrections, or other mission‑critical operational environments preferred
• Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
• Background in forward‑deployed engineering, solutions architecture, or operational transformation at scale preferred
• Former law enforcement or military experience preferred, not required

Core Competencies

Demonstrates expertise in customer outcomes management, AI-enabled solutions delivery, and operational transformation within mission‑critical environments. Proficient in configuring and integrating complex systems while ensuring compliance with CJIS and security standards.

Highest-signal resume keywords

• Customer Outcomes Management
• AI-Enabled Solutions Delivery
• CJIS Compliance
• Operational Transformation
• Integration Logic Configuration

ATS Optimization Keywords

Hard Skills

• Automation Development
• Workflow Design
• Data Pipeline Construction
• AI Agent Deployment
• Integration Configuration

Soft Skills

• Strong Communication
• Relationship Building
• Problem Solving
• Adaptability
• Ownership Mentality

Industry Keywords

• Public Safety
• Law Enforcement
• Corrections
• Mission-Critical Environments
• Operational Frameworks

Tools & Technologies

• Axon's Platform
• DEMS
• Fusus
• AI Era
• Records