Mission-Driven Retail General Manager — Store Ops Leader

Goodwill Southern California; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible Spending Account - FSA

Life insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Tuition Reimbursement

Job summary

Goodwill Southern California seeks a Retail General Manager to oversee all store operations and drive performance in sales, production, and operations while supporting our mission to Transforming Lives Through the Power of Work. You will lead a team, ensure strong customer and donor experiences, manage staffing, budgeting, and safety, and uphold brand standards.

The role requires 3–5 years of supervisory retail experience, a high school diploma or GED, and strong leadership with excellent

Qualifications

• 3–5 years of supervisory experience in a customer-focused management role; retail experience preferred.
• High school diploma or GED required; college degree a plus.
• Strong leadership ability with a track record of developing high-performing teams.
• Ability to manage multiple priorities independently with strong follow-through.
• Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.
• Excellent communication, coaching, and problem-solving skills.
• Bilingual (Spanish/English) helpful.

Responsibilities

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
• Ensure efficient donation intake, processing, and production practices to meet company standards.
• Enforce asset protection, loss prevention, and store security procedures.
• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
• Authorize markdowns when appropriate and respond to sales trends and sell-through.
• Complete schedules, manage timecards, and ensure compliance with payroll processes.
• Attend required meetings and trainings; support nearby locations as needed.
• Work flexible shifts including evenings, weekends, holidays, and overtime as required.

Skills

Leadership

Communication

Coaching

Problem-solving

Multitasking

Bilingual (Spanish/English) helpful

Education

High school diploma or GED

College degree a plus

Tools

POS systems

Microsoft Outlook

Microsoft Excel

PC proficiency

Job description

Goodwill Southern California seeks a Retail General Manager to oversee all store operations and drive performance in sales, production, and operations while supporting our mission to Transforming Lives Through the Power of Work. You will lead a team, ensure strong customer and donor experiences, manage staffing, budgeting, and safety, and uphold brand standards.

The role requires 3–5 years of supervisory retail experience, a high school diploma or GED, and strong leadership with excellent