Mission-Driven Front Desk Associate - Community Services

Cincinnati-Hamilton County Community Action Agency; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Cincinnati-Hamilton County Community Action Agency (CAA) seeks a friendly receptionist to serve as the first point of contact for clients visiting the office. You will greet visitors, answer calls, register guests, and direct inquiries to the appropriate program staff.

This role emphasizes customer service, accuracy in recordkeeping and a professional, welcoming environment. Proficiency with Microsoft Office and experience in a social services setting are preferred; bilingual English/Spanish

Qualifications

• High school diploma or equivalent; additional education in office administration is a plus.
• Previous receptionist or customer service experience preferred.
• Experience in a social services environment and familiarity with energy assistance programs is a plus.
• Bilingual English/Spanish is preferred but not required.
• Strong computer skills with Microsoft Office applications (Word, Excel, Outlook).
• Experience working with diverse populations, including low- to moderate-income families.

Responsibilities

• Greet and assist clients in a professional and courteous manner.
• Issue visitor badges and register visitors as required.
• Answer and direct phone calls and connect clients to the appropriate program staff.
• Assist clients with completing applications and gathering documentation.
• Maintain accurate records of client interactions and appointments.
• Perform general administrative duties such as filing, data entry, and mail distribution.
• Maintain a clean and presentable reception area.
• Handle confidential information in compliance with privacy regulations.
• Support special events and other duties as assigned.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Microsoft Office Suite

Job description

The Cincinnati-Hamilton County Community Action Agency (CAA) seeks a friendly receptionist to serve as the first point of contact for clients visiting the office. You will greet visitors, answer calls, register guests, and direct inquiries to the appropriate program staff.

This role emphasizes customer service, accuracy in recordkeeping and a professional, welcoming environment. Proficiency with Microsoft Office and experience in a social services setting are preferred; bilingual English/Spanish