Customer Care Representative

Talentify; Fenton (MO); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Generous HSA contributions

Free Dental

Long-term disability insurance

Wellness Program

Employee Assistance Program

403(b) matching

Discounts on resources

Paid time off

Tuition Reimbursement

Job summary

Joyce Meyer Ministries is seeking an enthusiastic individual to provide exceptional customer service while supporting the organization's mission. You will engage with friends and partners, helping them connect with resources and information grounded in Christian Principles.

This position emphasizes strong communication skills, multitasking abilities, and the capability to work both independently and as part of a team.

Qualifications

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal direction.

Responsibilities

• Build lasting relationships with friends and partners.
• Strive to meet customer care metrics.
• Respond to written and verbal communication.

Skills

Microsoft Office 365

Customer service

Data entry

Verbal communication

Written communication

Agility

Teamwork

Stress management

Detail-oriented

Education

High school diploma

Tools

Contact center software

Job description

Are you interested in helping people connect with information and resources that equip them with Christian Principles to enjoy everyday life? Do you enjoy working in a fast paced dynamic environment? We have an exciting position to share. This is a wonderful opportunity to join our mission to Share Christ – Love People by providing excellent service to the friends and partners of Joyce Meyer Ministries by processing resource orders, answering prayer calls and providing resource information with an emphasis on competency, courtesy, compassion and consistency.

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.

The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities

• Builds lasting relationships with friends and partners
• Understand and strive to meet or exceed customer care metrics
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
• Respond to written communication and verbal responses over the phone
• Maintains knowledge of our resources, current and past campaigns via tools provided
• Ability to enter data with speed and accuracy

Qualifications

• Proficient with Microsoft Office 365 – Outlook, Word, Excel
• Knowledge of contact center software helpful
• Customer service experience preferred
• Agile professional with ability to juggle multiple priorities
• Ability to work independently with minimal direction
• Ability to work in a team environment and be detail oriented
• Excellent verbal and written communication skills
• Strong typing skills
• Ability to learn new software & systems, technology and processes
• Ability to remain calm in a stressful situation

Education

• High school diploma

We’ve got you covered with perks:

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement

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