Mission Director, Air Force Accounts & Growth

Defense Unicorns; Colorado Springs (CO); On-site; USD 145,000 - 185,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Life Insurance

Disability Insurance

401k Retirement Plan

Company Stock Options

Home Office Budget

Flexible Time Off

Job summary

Defense Unicorns is seeking a Mission Director for the Air Force domain in the Federal Business Unit. You will lead efforts to retain customers, drive time-to-value, and expand contracts while keeping heroes satisfied and engaged.

You will accelerate onboarding, promote product adoption, and act as a trusted advisor, building advocacy and a strong health score across mission partners. Collaboration with product teams and cross-organization stakeholders is essential.

Responsibilities

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes.
• Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.
• Ensure a positive onboarding experience and expedited time-to-value for new customers.
• Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
• Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.
• Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals.
• Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
• Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.
• Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
• Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
• Identify cross-selling opportunities into adjacent Air Force programs and collaborate with the Air Force Account Executive.
• Relay customer feedback to the Product team to prioritize relevant features or fixes.
• Advocate for Air Force specific enhancements to improve customer experience and retention.
• Track and report KPIs, including retention rates, hero health scores, time-to-value, and adoption success.
• Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
• Champion customer needs across internal teams to ensure mission success and continued satisfaction.
• Facilitate and share the results of retrospectives once time-to-value is achieved.
• Balance time-to-value and gross profit margins during the initial contract period, leaning toward time-to-value to ensure stickiness and contract renewal.

Job description

Defense Unicorns is seeking a Mission Director for the Air Force domain in the Federal Business Unit. You will lead efforts to retain customers, drive time-to-value, and expand contracts while keeping heroes satisfied and engaged.

You will accelerate onboarding, promote product adoption, and act as a trusted advisor, building advocacy and a strong health score across mission partners. Collaboration with product teams and cross-organization stakeholders is essential.