Cyber Operations Mission Director Growth & Success

Defense Unicorns; United States; Híbrido; USD 145.000 - 185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium health coverage

401(k) plan

Company stock options

Home office budget

Paid time off specifically for federal

Learning & development

Descripción de la vacante

Defense Unicorns is seeking a Mission Director for the Cyber Operations domain within the Federal Business Unit to drive customer retention, satisfaction, and long-term success while expanding accounts.

You will focus on relationship management, hero happiness, time-to-value, and advocacy, coordinating with product teams to prioritize features and ensuring rapid value delivery for mission partners.

Formación

• Proven ability to maintain customer relationships and ensure retention.
• Experience driving product adoption and time-to-value for customers.
• Strong skills in translating customer feedback to product improvements.
• Ability to identify expansion opportunities within accounts.
• Experience preparing and presenting quarterly business reviews.

Responsabilidades

• Customer Retention & Satisfaction: Build and maintain relationships to ensure satisfaction and alignment with mission outcomes.
• Time-to-Value & Adoption: Ensure onboarding and expedited time-to-value; promote product adoption and cross-sell opportunities.
• Hero Advocacy & Health: Act as trusted advisor; maintain hero health scores and communicate value updates.
• Account Expansion: Identify expansion opportunities within current hero accounts and scope contracts for flexibility.
• Collaborative Product Development: Relay feedback to product teams to prioritize features and enhancements.
• Metrics & Reporting: Track KPIs, conduct QBRs, and balance time-to-value with gross margins.

Conocimientos

Relationship management

Customer retention

Time-to-value

Account expansion

Product adoption

Stakeholder communication

Descripción del empleo

This position offers a base salary of $145,000 - $185,000.(Total on-target earnings of $290,000 to $370,000)

Role Description:

The Mission Director is a quota-carrying, full-lifecycle business owner responsible for identifying, shaping, closing, and executing new business within the Cyber operations domain.

You will build trusted relationships with Mission Heroes (our customers), identify meaningful problems, shape solutions using Defense Unicorns products, and lead opportunities from initial discovery through contract award. Once awarded, you will remain accountable for the contract throughout its lifecycle, including cost, schedule, performance, staffing, margin, and customer satisfaction.

This role is designed for someone who wants broad ownership. As the portfolio grows in size and complexity, Mission Directors will increasingly lead through program managers and delivery leaders while retaining accountability for portfolio outcomes.

Responsibilities:

The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise.

1. Build the Business

• Identify and develop net-new Cyber operations opportunities and build trusted relationships with Mission Heroes and key stakeholders.
• Own a quota and grow a diversified portfolio of business.

2. Shape and Close Opportunities

• Define customer problems, scope, and desired outcomes to shape solutions using Defense Unicorns products and the right acquisition approach.
• Lead opportunities through proposal, negotiation, and contract award.

3. Own Contract Execution

• Serve as the program leader for new contracts you close, with direct responsibility for execution until the portfolio reaches the scale where additional program management support is warranted.
• Manage delivery risks, scope changes, and mission outcomes.

4. Build and Lead the Team

• Define and build the team required to execute each contract. Personally lead contract execution and, as the portfolio grows, lead program managers and other delivery leaders across the portfolio.

5. Grow the Portfolio

• Maintain an active pipeline and continue developing new opportunities while executing existing contracts by identifying follow-on work, expansions, and adjacent opportunities.
• Own customer retention, portfolio growth, and gross margin.
• Grow from individual contract ownership into a broader portfolio leadership role.

Preferred Experience and Qualifications:

• Experience within the Cyber operations domain, or a closely related defense environment.
• Strong understanding of the culture, mission, stakeholders, and terminology within the domain you support.
• Experience in one or more of the following: military operations, government program management, acquisition, contracting, business development, or defense industry program leadership.
• Working knowledge of federal acquisition, including contract vehicles, acquisition strategies, and contract negotiations.
• Strong commercial judgment and comfort owning revenue-generating activities.
• Demonstrated ability to lead teams and hold accountability for outcomes.
• Willingness to operate across business development, contracting, staffing, and execution, personally driving critical work while building and leading the teams required to scale.
• Comfortable operating with ambiguity, identifying opportunities, and creating a path forward without a predefined playbook.
• Technical fluency sufficient to understand and communicate Defense Unicorns products, cloud-native technologies, DevSecOps, Kubernetes, and modern software delivery concepts.
  
  

Candidates located near major Cyber hubs are preferred.

Ability to travel approximately 25-40%.

Who We Are

Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.

What We Do

We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.

Who We Serve

Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.

What We Work On

• Cloud Environments (AWS/GCP and Azure)
• Continuous Delivery and automation tooling
• GitOps
• Containers
• CNCF projects and open source products and packages
• Building and improving security delivery
• Building Kubernetes and cloud native applications

Benefits Our Unicorns Enjoy

Health:

• Premiums are 100% Company Paid
• Health Savings Account
• Life Insurance
• Disability Insurance
• 401k Retirement Plan
• Company Stock Options
• Home Office Budget

Leave:

• We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s

Learning:

• Reimbursement for approved trainings/subscriptions
• Conferences (travel, lodging, and fees)

Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.

At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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