Cyber Operations Mission Director Growth & Success

Defense Unicorns; Northern (KY); Hybrid; USD 145,000 - 185,000; Full time

Benefits offered by this job

Premium health coverage

401(k) plan

Company stock options

Home office budget

Paid time off specifically for federal

Learning & development

Job summary

Defense Unicorns is seeking a Mission Director for the Cyber Operations domain within the Federal Business Unit to drive customer retention, satisfaction, and long-term success while expanding accounts.

You will focus on relationship management, hero happiness, time-to-value, and advocacy, coordinating with product teams to prioritize features and ensuring rapid value delivery for mission partners.

Qualifications

• Proven ability to maintain customer relationships and ensure retention.
• Experience driving product adoption and time-to-value for customers.
• Strong skills in translating customer feedback to product improvements.
• Ability to identify expansion opportunities within accounts.
• Experience preparing and presenting quarterly business reviews.

Responsibilities

• Customer Retention & Satisfaction: Build and maintain relationships to ensure satisfaction and alignment with mission outcomes.
• Time-to-Value & Adoption: Ensure onboarding and expedited time-to-value; promote product adoption and cross-sell opportunities.
• Hero Advocacy & Health: Act as trusted advisor; maintain hero health scores and communicate value updates.
• Account Expansion: Identify expansion opportunities within current hero accounts and scope contracts for flexibility.
• Collaborative Product Development: Relay feedback to product teams to prioritize features and enhancements.
• Metrics & Reporting: Track KPIs, conduct QBRs, and balance time-to-value with gross margins.

Skills

Relationship management

Customer retention

Time-to-value

Account expansion

Product adoption

Stakeholder communication

Job description

Defense Unicorns is seeking a Mission Director for the Cyber Operations domain within the Federal Business Unit to drive customer retention, satisfaction, and long-term success while expanding accounts.

You will focus on relationship management, hero happiness, time-to-value, and advocacy, coordinating with product teams to prioritize features and ensuring rapid value delivery for mission partners.