Army Mission Growth Director

Defense Unicorns; Northern (KY); Hybrid; USD 145,000 - 185,000; Full time

Benefits offered by this job

Health premiums paid 100% by company

Health Savings Account

Life insurance

Disability insurance

401k retirement plan

Company stock options

Home office budget

Job summary

Defense Unicorns is seeking a Mission Director for the Army Domain to lead program operations, ensuring customer retention, satisfaction, and long-term success. You will drive account expansion, act as a trusted advisor on the NGC2 initiative, and partner with product teams to deliver timely enhancements across a converged data layer.

The role emphasizes hero health, stakeholder engagement, and a strong focus on time-to-value, while balancing profitability and long-term contract value.

Qualifications

• Experience in leading strategic accounts within defense or government sectors.
• Proven ability to drive adoption and ensure customer value.

Responsibilities

• Manage Army domain program operations focusing on retention, satisfaction and expansion.
• Onboard customers to NG C2 architecture and promote product adoption.
• Maintain high hero health scores and provide regular product value updates.
• Identify cross-sell opportunities and scope contracts for flexibility.
• Relay customer feedback to product teams for NGC2 enhancements and timely improvements.
• Track KPIs and conduct quarterly business reviews to align on goals.

Skills

Relationship management

Customer success

Account expansion

Job description

Defense Unicorns is seeking a Mission Director for the Army Domain to lead program operations, ensuring customer retention, satisfaction, and long-term success. You will drive account expansion, act as a trusted advisor on the NGC2 initiative, and partner with product teams to deliver timely enhancements across a converged data layer.

The role emphasizes hero health, stakeholder engagement, and a strong focus on time-to-value, while balancing profitability and long-term contract value.