Navy Mission Director: Customer Growth & Retention Lead

Defense Unicorns; Northern (KY); Hybrid; USD 145,000 - 185,000; Full time

Benefits offered by this job

100% company-paid premiums

Health Savings Account

Life Insurance

Disability Insurance

401k retirement plan

Company stock options

Home office budget

Flexible time off (FTO) + federal hols

Job summary

Defense Unicorns seeks a Mission Director for the Navy Domain to ensure customer retention and long-term success across our federal portfolio. You will manage relationships with mission heroes, accelerate time-to-value, and drive product adoption to meet mission outcomes.

In this role you will expand contracts, advocate for Navy-facing enhancements, and coordinate with product teams to deliver secure, cloud-native solutions.

Responsibilities

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment.
• Maintain revenue retention by addressing needs and ensuring engagement.
• Ensure onboarding and time-to-value for new customers.
• Promote adoption of Defense Unicorns’ products to meet mission objectives.
• Facilitate retrospectives to capture lessons learned after time-to-value.
• Serve as a trusted advisor advocating suitable solutions.
• Maintain hero health score through regular updates and value delivery.
• Provide updates to heroes on feedback progress and new features.
• Identify expansion opportunities and maximize contract value.
• Scope contracts for flexibility and expansion, prioritizing licenses.
• Identify cross-selling opportunities into adjacent Navy programs.
• Relay customer feedback to Product to prioritize features.
• Advocate Navy-specific enhancements to improve retention.
• Track KPIs: retention, hero health, time-to-value, adoption.
• Conduct quarterly business reviews to align goals.
• Champion customer needs across internal teams.
• Share retrospective results after value realization.
• Balance time-to-value and gross margins during initial contracts.

Job description

Defense Unicorns seeks a Mission Director for the Navy Domain to ensure customer retention and long-term success across our federal portfolio. You will manage relationships with mission heroes, accelerate time-to-value, and drive product adoption to meet mission outcomes.

In this role you will expand contracts, advocate for Navy-facing enhancements, and coordinate with product teams to deliver secure, cloud-native solutions.