Mission Director, Space: Customer Growth & Retention

Defense Unicorns; Colorado Springs (CO); On-site; USD 145,000 - 185,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Stock Options

Home Office Budget

Paid Holidays

Job summary

Defense Unicorns is seeking a Mission Director for the Space domain within the Federal Business Unit. You will focus on retention, satisfaction, long-term success, and account expansion, acting as trusted advisor and accelerating time-to-value for mission partners.

Responsibilities include maintaining relationships with mission heroes, guiding onboarding and product adoption, advocating for Space enhancements, identifying expansion opportunities, and delivering quarterly reviews to drive growth

Qualifications

Responsibilities

• Lead retention and satisfaction across Space domain with mission heroes.
• Drive time-to-value and product adoption with partners.
• Maintain hero health scores and report progress to stakeholders.
• Identify expansion opportunities and scope contracts for growth.
• Relay customer feedback to Product team and advocate Space enhancements.
• Track KPIs including retention, hero health, time-to-value, and adoption.

Skills

Relationship management

Customer retention

Account expansion

Product adoption

Time-to-value

Hero advocacy

Tools

Kubernetes

Cloud Environments

Terraform/Pulumi

GitOps

Containers

Job description

Defense Unicorns is seeking a Mission Director for the Space domain within the Federal Business Unit. You will focus on retention, satisfaction, long-term success, and account expansion, acting as trusted advisor and accelerating time-to-value for mission partners.

Responsibilities include maintaining relationships with mission heroes, guiding onboarding and product adoption, advocating for Space enhancements, identifying expansion opportunities, and delivering quarterly reviews to drive growth