Mission-Critical Service Dispatcher

ThermFlo; Buffalo Grove (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

ThermFlo in Buffalo Grove, Illinois, is seeking a dedicated individual to manage service scheduling and workflow. In this role, you will prioritize work orders and serve as a primary point of contact for customers, ensuring timely communication and service delivery.

The ideal candidate should possess strong communication skills, a high school diploma, and at least 2 years of experience in customer service. Additional qualifications such as a college degree and dispatch software experience are preferred. This full-time position operates Monday through Friday.

Qualifications

• Minimum 2 years in escalated customer service response role.
• Excellent phone etiquette and verbal communication skills.
• Ability to read and interpret documents such as warranties.

Responsibilities

• Manage work orders across planned maintenance and customer requests.
• Serve as point of contact for customers regarding service scheduling.
• Utilize technical applications and software to document service cases.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Dispatch software

Job description

ThermFlo in Buffalo Grove, Illinois, is seeking a dedicated individual to manage service scheduling and workflow. In this role, you will prioritize work orders and serve as a primary point of contact for customers, ensuring timely communication and service delivery.

The ideal candidate should possess strong communication skills, a high school diploma, and at least 2 years of experience in customer service. Additional qualifications such as a college degree and dispatch software experience are preferred. This full-time position operates Monday through Friday.