HVAC & Refrigeration Dispatcher - Fast-Paced Scheduling Pro

COLD WAR REFRIGERATION; Chino (CA); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Vision

Dental

Long-Term Disability

Job summary

Cold War Refrigeration, Inc. in Chino, CA, is seeking a dispatcher to join our Service department. The role handles field technicians' schedules, emergency dispatch, and clear communication with customers and managers. Strong CRM and scheduling skills are essential.

Experience in HVAC/R dispatch, customer service, and routing optimization will help ensure timely service and high-quality customer care in a fast-paced environment.

Qualifications

• High school diploma or GED required; technical certification or associate degree in related field is a plus.
• 2–5 years of dispatching, call-center operations, or customer service experience, ideally in HVAC/R or construction trades.
• Proficiency with dispatch and CRM platforms (Simpro, Service Titan, BuildOps, FieldEdge), plus Excel and Google tools.

Responsibilities

• Scheduling & Routing: Assign requests to technicians based on skill, proximity, and urgency.
• Emergency Coordination: Rapid dispatch for emergency calls.
• Customer Communication: Provide arrival windows and update clients on delays or inquiries.
• Field Support: Coordinate parts, relay requirements, and monitor active jobs during shift.
• Administrative Tracking: Update CRM and field-service software; manage on-call schedules.

Skills

Dispatch operations

Communication

Multitasking

Education

High school diploma or GED

Technical certification or associate degree

Tools

Simpro

Service Titan

BuildOps

FieldEdge

Excel

Google Workspace

Job description

Cold War Refrigeration, Inc. in Chino, CA, is seeking a dispatcher to join our Service department. The role handles field technicians' schedules, emergency dispatch, and clear communication with customers and managers. Strong CRM and scheduling skills are essential.

Experience in HVAC/R dispatch, customer service, and routing optimization will help ensure timely service and high-quality customer care in a fast-paced environment.