Emergency HVAC & Power Service Dispatcher

ThermFlo, Inc.; Buffalo Grove (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

ThermFlo, Inc. seeks a Service Dispatcher in Buffalo Grove, Illinois, responsible for coordinating and managing technician schedules for HVAC and generator services. The ideal candidate has at least 2 years of experience in a customer service role, excellent communication skills, and an eye for detail.

Key responsibilities include handling service requests, maintaining accurate records, and liaising with customers and technicians. The position offers an annual salary range of $50,000 to $60,000 and is full-time, Monday to Friday.

Qualifications

• Minimum of 2 years in an escalated customer service response role.
• Ability to listen effectively to understand customer needs.
• Proficient in writing effective electronic communication.

Responsibilities

• Dispatch technicians for service requests and maintenance.
• Maintain real-time records in scheduling portals.
• Monitor the status of open service cases daily.

Skills

Excellent phone etiquette

Verbal communication skills

Attention to detail

Microsoft Office proficiency

Education

High school diploma or equivalent (GED)

Associate or bachelor’s degree preferred

Tools

Dispatch software (e.g. Service Titan)

Job description

ThermFlo, Inc. seeks a Service Dispatcher in Buffalo Grove, Illinois, responsible for coordinating and managing technician schedules for HVAC and generator services. The ideal candidate has at least 2 years of experience in a customer service role, excellent communication skills, and an eye for detail.

Key responsibilities include handling service requests, maintaining accurate records, and liaising with customers and technicians. The position offers an annual salary range of $50,000 to $60,000 and is full-time, Monday to Friday.