Service Desk System Administrator

General Dynamics Information Technology, Inc.; Newington (CT); On-site; USD 75,000 - 95,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Service Desk System Administrator to support a Department of War customer. You will enhance system performance, optimize service delivery, and elevate the customer experience in a fast-paced, mission-critical environment.

Required: High School Diploma, 3+ years experience, 8570 Security+ certification and TS/SCI clearance. Responsibilities include documenting SOPs, deploying software, imaging desktops, and supporting multiple users

Qualifications

• High School Diploma required
• 3+ years of experience required
• 8570 compliant (Security+) certification required

Responsibilities

• Provide Tier I support for DoW user base
• Create a knowledge base, SOPs, and documentation to resolve customer challenges
• Image desktops and thin clients and deploy software across locations
• Assist in network troubleshooting and system maintenance

Skills

Excellent Customer Service Skills

Knowledge of deploying software

Hardware configuration

Experience imaging Desktop and Dell Wy

Tier I Network troubleshooting

Experience in Active Directory

Experience in VMware Horizon

Experience in KVM Configuration

Education

High School Diploma

Tools

ServiceNow

VDI

Microsoft Azure

Job description

Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission-critical operations.

At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence.

If you are motivated by purpose-driven work, thrive in dynamic environments, and are ready to contribute to high-impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.

What you’ll need to be successful:

• Ability to work independently and collectively with multiple work centers

• Creating a knowledge base, SOPs, and documentation to solve customer challenges

• Able to work in a fast paced environment with high expectations and visibility of real world operations

• Enables a mission-focused customer through exceptional support which drives world-class mission success

• Utilizes the full complement of technical and interpersonal skills to accomplish the work

• Ability to support multiple users at various locations

Education:

High School Diploma

Required Experience:

3+ years

Certification: 8570 compliant (Security+)

Required Technical Skills:

• Excellent Customer Service Skills

• Knowledge of deploying software

• Hardware configuration

• Experience imaging Desktop and Dell Wyse thin clients

• Tier I Network troubleshooting

• Experience in Active Directory

• Experience in VMware Horizon

• Experience in KVM Configuration

Security Clearance Level: TS/SCI

Preferred Skills:

• Experience with ServiceNow Ticketing system

• VDI

• Microsoft Azure

Location: Onsite - Newington, VA

Citizenship Required: US Citizenship

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