Service Desk System Administrator

General Dynamics Information Technology; Newington (VA); On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology is seeking a Service Desk System Administrator to support a Department of War (DoW) customer in Newington, VA. This role focuses on enhancing system performance, delivering high-quality service, and improving the customer experience in a fast-paced environment.

The ideal candidate will have a TS/SCI clearance, 3+ years of related experience, knowledge of Active Directory, VMware Horizon, and ServiceNow, and be able to work independently with multiple

Qualifications

• High School Diploma required.
• 3+ years of related experience.
• 8570 compliant (Security+)
• US citizenship required
• Preferred: ServiceNow ticketing system experience
• VDI Microsoft Azure

Skills

Communication

Help Desk Support

Troubleshooting

Education

High School Diploma

8570 compliant (Security+)

Tools

Active Directory

VMware Horizon

ServiceNow

Job description

Type of Requisition

Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None

Job Family

IT Infrastructure and Operations

Job Qualifications

Skills: Communication, Help Desk Support, Troubleshooting

Certifications: None

Experience: 3 + years of related experience

US Citizenship Required: Yes

Job Description

Take the next step in your career by joining General Dynamics Information Technology (GDIT) as a Service Desk System Administrator supporting a Department of War (DoW) customer. This is more than a role—it’s an opportunity to play a vital part in advancing national security while delivering meaningful improvements to mission‑critical operations. At GDIT, our people are the driving force behind innovation and success. As a Service Desk System Administrator, you will be instrumental in enhancing system performance, optimizing service delivery, and elevating the overall customer experience. Your expertise will directly support operational excellence, ensuring today’s missions are secure and tomorrow’s challenges are met with confidence. If you are motivated by purpose‑driven work, thrive in dynamic environments, and are ready to contribute to high‑impact initiatives, GDIT offers the platform to grow your career while making a difference where it counts most.

What you’ll need to be successful

Ability to work independently and collectively with multiple work centers

Creating a knowledge base, SOPs, and documentation to solve customer challenges

Able to work in a fast paced environment with high expectations and visibility of real world operations

Enables a mission‑focused customer through exceptional support which drives world‑class mission success

Utilizes the full complement of technical and interpersonal skills to accomplish the work

Ability to support multiple users at various locations

Education

High School Diploma Required

Experience

3+ years

Certification

8570 compliant (Security+)

Required Technical Skills

Excellent Customer Service Skills

Knowledge of deploying software

Hardware configuration

Experience imaging Desktop and Dell Wyse thin clients

Tier I Network troubleshooting

Experience in Active Directory

Experience in VMware Horizon

Experience in KVM Configuration

Security Clearance Level

TS/SCI

Preferred Skills

Experience with ServiceNow Ticketing system

VDI Microsoft Azure

Location

Onsite - Newington, VA

Citizenship Required

US Citizenship

Salary Range

The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Working Hours and Travel

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options

Onsite Work Location: USA VA Newington

Additional Work Locations

Work Location: USA VA Newington

Total Rewards at GDIT

• Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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