Mission-Critical Service Desk Administrator | TS/SCI

General Dynamics Information Technology, Inc.; Newington (VA); On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks a Service Desk System Administrator to support a Department of War (DoW) customer in Newington, VA. This role emphasizes secure operations, service excellence, and system performance improvements to enable mission-critical activities.

Requirements include a Top Secret/SCI clearance, 3+ years of experience, and 8570-compliant Security+. Onsite duties and cross-team collaboration are essential for success.

Qualifications

• 3+ years of related experience.
• Top Secret/SCI clearance required.
• 8570 compliant (Security+) certification.
• Onsite in Newington, VA with DoW customer.

Responsibilities

• Provide service desk support and incident triage for DoW customer.
• Improve system performance and optimize service delivery.
• Collaborate with multiple work centers to resolve issues.
• Document SOPs and knowledge base for recurring challenges.

Skills

Communication

Help Desk Support

Troubleshooting

Education

High School Diploma

8570 compliant (Security+)

Tools

Active Directory

VMware Horizon

KVM Configuration

ServiceNow

VDI

Microsoft Azure

Job description

General Dynamics Information Technology (GDIT) seeks a Service Desk System Administrator to support a Department of War (DoW) customer in Newington, VA. This role emphasizes secure operations, service excellence, and system performance improvements to enable mission-critical activities.

Requirements include a Top Secret/SCI clearance, 3+ years of experience, and 8570-compliant Security+. Onsite duties and cross-team collaboration are essential for success.