Security-Cleared Service Desk Specialist (Hybrid)

General Dynamics Information Technology; Arlington (VA); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Desk Specialist in Arlington, VA to provide timely IT support in a fast-paced, ITIL-oriented environment. You will resolve incidents, manage tickets, and communicate clearly with users and senior staff while working both independently and as part of a team.

The role requires 2+ years of related experience, a SECRET clearance, and strong knowledge of Microsoft Windows, Active Directory, and ITSM tools like ServiceNow or Remedy.

Qualifications

• Education: High School Diploma; Associate or bachelor’s preferred.
• Requires 2+ years of related experience.
• Active SECRET security clearance at time of hire.

Responsibilities

• Provide IT operations support using an ITSM ticketing system (e.g., ServiceNow) as a technical generalist.
• Deliver technical support for computer systems, software, and hardware issues via in-person support, phone, email, instant messaging, and voicemail.
• Install, configure, modify, and repair computer hardware and software.
• Independently provide advanced technical interpretation and solutions across networks, software, hardware, configurations, and architectures.
• Train end users on the proper and efficient use of hardware and software.
• Create, update, and resolve trouble tickets with clear notes and customer communication.

Skills

Customer Support

Help Desk Support

Microsoft Windows

Technical Issues

Ticketing Systems

Education

High School Diploma

Associate or Bachelor’s preferred

Job description

General Dynamics Information Technology (GDIT) is seeking a Service Desk Specialist in Arlington, VA to provide timely IT support in a fast-paced, ITIL-oriented environment. You will resolve incidents, manage tickets, and communicate clearly with users and senior staff while working both independently and as part of a team.

The role requires 2+ years of related experience, a SECRET clearance, and strong knowledge of Microsoft Windows, Active Directory, and ITSM tools like ServiceNow or Remedy.