Mission Control Technician I — 24/7 Incident Response

Switch; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Switch is seeking a Mission Control Technician I to monitor and coordinate 24/7 mission-critical infrastructure in our Atlanta operations center. You’ll track events, analyze alerts, document incidents, and work with internal teams to resolve issues quickly, maintaining uptime and safety.

This role requires calm, procedure-driven problem solving and willingness to rotate shifts. The ideal candidate has 2+ years in IT/Network operations, familiarity with monitoring tools, and strong communication

Qualifications

• 2+ years of experience in IT operations, network operations, or a similar technical support role.
• Experience monitoring systems, investigating alerts, and managing incidents through resolution.
• Foundational understanding of network topologies and the OSI model.
• Ability to troubleshoot issues across multiple infrastructure domains.
• Experience using ticketing and monitoring tools.
• Clear written and verbal communication skills.
• Ability to work rotating shifts in a 24/7 operations environment.
• Preferred: experience in data center, NOC, or mission-critical environments.
• Preferred: familiarity with UPS, generators, switchgear, PDUs, cooling systems.
• Certifications such as CompTIA A+, Network+, Security+ or similar.
• Willingness to obtain OSHA 10 certification within six months.

Responsibilities

• Monitor critical infrastructure systems including power, cooling, security, safety, and network connectivity.
• Serve as the primary point of contact for alerts, events, and incident investigations during assigned shifts.
• Interpret alarms, diagnose issues, initiate remediation, and elevate when needed.
• Create, update, and close incident tickets with accurate timelines and documentation.
• Coordinate with internal teams, vendors, and network carriers to resolve incidents.
• Perform approved configuration tasks following documented instructions and security policies.
• Produce clear incident summaries and post-event reports.
• Provide timely, professional support to customers during incidents.
• Follow defined escalation, notification, and communication procedures.
• Work scheduled shifts, including nights, weekends, and rotations as required.

Skills

IT operations

Network operations

Incident management

Troubleshooting

Communication

Tools

Ticketing systems

Monitoring tools

SSH

Job description

Switch is seeking a Mission Control Technician I to monitor and coordinate 24/7 mission-critical infrastructure in our Atlanta operations center. You’ll track events, analyze alerts, document incidents, and work with internal teams to resolve issues quickly, maintaining uptime and safety.

This role requires calm, procedure-driven problem solving and willingness to rotate shifts. The ideal candidate has 2+ years in IT/Network operations, familiarity with monitoring tools, and strong communication