Mission Control Specialist – 24/7 Data Center Ops

Switch; Las Vegas (NM); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Generous Benefits Package

Remote opportunities

Flexible schedule

Career growth

Job summary

Switch in Las Vegas, NV is seeking an Operations Technician for proactive monitoring and incident response in a high-availability data center environment. You will be the primary contact for investigations, monitor critical infrastructure, and document actions to ensure rapid remediation.

Ideal candidates have IT exposure, strong communication, and a customer-service mindset. The role offers flexible scheduling with in-office and remote options, and opportunities for growth within a

Qualifications

• Osha 10 - required within 6 months
• 2+ years IT experience in a data center environment or related field
• CompTIA A+ recommended

Responsibilities

• Act as primary contact for event and incident investigations
• Monitor Switch infrastructure using various applications
• Detect, diagnose, and respond to alarms with proper escalation
• Document and track all actions and activities
• Provide input for tools, processes and procedures
• Troubleshoot and facilitate best solutions with escalation
• Provide end-to-end external support within operations scope
• Communicate with internal and external customers
• Support Datacenter Operations by performing maintenance requests
• Maintain clean, safe, and productive datacenter environment
• Participate in training and meetings to refresh knowledge

Skills

Incident management

Documentation

Customer service

Microsoft Office

Electrical/mechanical basics

Monitoring tools

Education

OSHA 10 certification

CompTIA A+ recommended

Tools

Schneider Building Management Software

Ticketing system (general)

Job description

Switch in Las Vegas, NV is seeking an Operations Technician for proactive monitoring and incident response in a high-availability data center environment. You will be the primary contact for investigations, monitor critical infrastructure, and document actions to ensure rapid remediation.

Ideal candidates have IT exposure, strong communication, and a customer-service mindset. The role offers flexible scheduling with in-office and remote options, and opportunities for growth within a