Mission Control Network Technician I — Remote/Hybrid

Switch; Las Vegas (NM); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Remote opportunities

Generous benefits

Career growth

Job summary

Switch in Las Vegas, NV, is seeking a Mission Control Network Technician I to monitor and support our data-center network infrastructure from the Mission Control environment. You respond to alerts, investigate incidents, and coordinate with internal teams and carriers to restore service.

This execution-focused role follows defined procedures and supports 24/7/365 operations with no people management responsibilities.

Qualifications

• 2+ years of IT/networking/technical support experience.
• Foundational understanding of network concepts and OSI model.
• Experience troubleshooting network connectivity and following critical-path steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort with terminal access tools (SSH, PuTTY).
• MS Office proficiency.
• Certifications such as Network+, CCNA, A+ or Security+ are preferred.

Responsibilities

• Monitor network infrastructure and respond to alerts using approved tools.
• Act as first point of contact for network events and incidents.
• Interpret alerts, diagnose issues, and follow documented procedures to restore service.
• Create and manage incident tickets based on alarms and alerts.
• Perform approved configuration tasks (port/circuit activations, MAC clearing, access changes).
• Engage carriers and internal teams to support incident resolution.
• Document incidents with actions, timelines and outcomes.
• Follow escalation and notification procedures with sound judgment.
• Provide timely customer-facing updates on incidents.
• Contribute feedback to improve Mission Control tools and processes.

Skills

IT experience

Networking basics

OSI model

Troubleshooting

Data center basics

Ticketing systems

Monitoring tools

SSH access

MS Office

Certifications preferred

Tools

SSH / PuTTY

Monitoring tools

Ticketing software

Job description

Switch in Las Vegas, NV, is seeking a Mission Control Network Technician I to monitor and support our data-center network infrastructure from the Mission Control environment. You respond to alerts, investigate incidents, and coordinate with internal teams and carriers to restore service.

This execution-focused role follows defined procedures and supports 24/7/365 operations with no people management responsibilities.