Mission Control Ops Manager - 24/7 Robotic Support

OhioX; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Path Robotics is seeking an experienced Manager, Robotic Operations Support to lead Mission Control across multiple shifts and weekends, ensuring continuous monitoring of robotic weld cells for our customer fleet. You will staff coverage, onboard specialists, and act as a key liaison for customers and the template team.

You will manage production planning, drive medium- and long-term projects to reduce downtime, and collaborate with Fleet Engineering, Product, and CSMs on release strategies and

Qualifications

• 5+ years managing a 24/7 or shift-based operations team.

Responsibilities

• Own and staff the Mission Control coverage model (weekday, weekend, and 2nd/3rd shift schedules) with no unmonitored windows, or as needed by customers.
• Lead and develop Mission Control specialists across all shifts, including onboarding and ramping new hires to full coverage.
• Serve as the secondary point of contact for customers (CSMs are first) and the template consultant team on day-to-day Mission Control questions and escalations.
• The production planning lead will report to this role, you are comfortable managing production expectations and support for our customers.
• Help enable medium- and longer-term projects that let MC reduce downtime and reduce the number of escalations to L2.
• Develop release strategy and rollout plans with the MC Supervisor and CSMs.
• Stand up a change management process for CMMC and CUI and prepare the Mission Control team on systems and architecture.
• Look for cell system health improvement ideas and coordinate with Fleet Engineering, Product, and CSMs.
• Monitor fleet weld execution in real time, triage issues as they surface, and escalating to the Fleet Manager or Preventative Maintenance team as needed.
• Report coverage, staffing, and performance status to the Head of MC/Fleet.

Skills

Shift leadership

Staffing

Customer communication

Robotics ops

Change management

Job description

Path Robotics is seeking an experienced Manager, Robotic Operations Support to lead Mission Control across multiple shifts and weekends, ensuring continuous monitoring of robotic weld cells for our customer fleet. You will staff coverage, onboard specialists, and act as a key liaison for customers and the template team.

You will manage production planning, drive medium- and long-term projects to reduce downtime, and collaborate with Fleet Engineering, Product, and CSMs on release strategies and