Robotics Mission Control Operations Manager

Path Robotics, Inc.; Columbus (OH); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Path Robotics, Inc. is seeking a Manager of Robotic Operations Support to oversee the Mission Control center. The role focuses on ensuring continuous coverage across shifts, staffing specialists, and acting as a reliable liaison for customers and internal teams.

You will guide production planning, drive process improvements, and shape the team’s practices as Path scales. A strong customer-facing mindset and robotics/manufacturing background are valuable assets.

Competenze

• 5+ years leading 24/7 or shift-based operations teams.
• Proven ability to build and staff multi-shift schedules from scratch.
• Strong communication with customers when issues arise.
• Background in welding, robotics, or manufacturing operations is a plus.
• Experience managing generalist techs and engineers together.
• Comfortable shaping processes in a growing organization.

Mansioni

• Own and staff the Mission Control coverage model across weekday, weekend, and second/third shifts.
• Lead and develop Mission Control specialists across all shifts, including onboarding.
• Serve as second point of contact for customers and the template consultant team.
• Coordinate production planning and manage expectations for customer production.
• Enable mid- and long-term projects to reduce downtime and escalations.
• Develop release strategies and rollout plans with MC Supervisor and CSMs.
• Stand up change management for CMMC and CUI and prepare the team.
• Identify system health improvements and coordinate with Fleet Eng, Product, and CSMs.
• Monitor weld fleet execution in real time and triage issues.
• Report status to the Head of MC/Fleet.

Conoscenze

Shift management

Customer-facing comms

Leadership of ops teams

Robotics & manufacturing

Descrizione del lavoro

Path Robotics, Inc. is seeking a Manager of Robotic Operations Support to oversee the Mission Control center. The role focuses on ensuring continuous coverage across shifts, staffing specialists, and acting as a reliable liaison for customers and internal teams.

You will guide production planning, drive process improvements, and shape the team’s practices as Path scales. A strong customer-facing mindset and robotics/manufacturing background are valuable assets.