Mission Control Director - 24/7 Operations Leader

Remote; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Health and Wellness benefits

Unlimited vacation

Flexible hours and WFH support

Daily snacks and meals

Team building activities

Growth as we grow

Job summary

Waabi is seeking a Mission Control Manager to lead and scale operations for our 24/7 Mission Control center supporting remote assist, dispatch coordination, and fleet management. You will build teams, define standards, and own performance metrics in a fast-paced, safety‑driven environment.

You will partner across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial, ensuring reliable 24/7 coverage and process improvements as we expand driverless

Qualifications

• 6+ years leading operations with deep people-management experience.
• Experience running a 24/7 shift-based control center, NOC, or dispatch floor.
• Proven ability to build and scale a team and operating model from an early stage.
• Calm judgment under pressure with excellent cross-functional communication.
• A mindset of turning incidents into better processes, not just reports.
• Comfortable working in a technical environment; deep AV engineering knowledge not required.
• Logistics, trucking, aviation, emergency dispatch, or AV operations background is a plus.
• Location willingness to work onsite in Lancaster, TX and flex to shift-based coverage.

Responsibilities

• Own end-to-end Mission Control operations across remote assist, fleet and mission management, and dispatch coordination.
• Build, lead, and coach the team (Remote Assist Specialists, Mission Control Specialists) including hiring, staffing, scheduling, and development.
• Own the team's KPIs: mission completion rate, intervention rate, remote resolution rate, MTTR, operator-to-truck ratio, fleet uptime.
• Lead continuous-improvement loop: translate incidents into updated SOPs and handoffs.
• Serve as key escalation point for issues beyond the floor (engineering, legal, safety, leadership).
• Set standards for emergency response and redundancy procedures; validate operating model during supervised operations.

Skills

People leadership

Control-center experience

Scaling teams

Composure under pressure

Continuous improvement

Technical comfort

Cross-functional communication

On-site availability

Job description

Waabi is seeking a Mission Control Manager to lead and scale operations for our 24/7 Mission Control center supporting remote assist, dispatch coordination, and fleet management. You will build teams, define standards, and own performance metrics in a fast-paced, safety‑driven environment.

You will partner across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial, ensuring reliable 24/7 coverage and process improvements as we expand driverless