Systems Engineer III

IronEdge Group, LTD; Houston (TX); On-site; USD 86,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Vision Insurance

Flexible Time Off plus Holidays

Matching 401k

Job summary

IronEdge Group, LTD in Houston is seeking a Systems Engineer III to provide advanced engineering and project leadership for diverse clients. Responsibilities include designing and deploying cloud solutions, supporting troubleshooting efforts, and mentoring junior engineers. Required qualifications include 6+ years of experience and proficiency in Microsoft Azure and Windows Server among other technologies. The role supports remote work for applicants in TX, NM, AZ, CO, or KS and offers a salary ranging from $86,000 to $110,000.

Qualifications

• 6+ years of experience or 4+ years with a Bachelor’s degree.
• Proficient in deploying and troubleshooting infrastructure implementations.
• Experience with Managed Services Providers (MSP).

Responsibilities

• Configure, deploy, and implement systems and software as per design specifications.
• Serve as a Senior Professional Services Engineer throughout project lifecycles.
• Develop high-quality technical documentation and runbooks.

Skills

Advanced troubleshooting skills

Cloud technology expertise

Client communication

Mentorship ability

Networking and security setup

Microsoft Azure

Microsoft Windows Server

PSA tool experience

Education

Bachelor’s degree in a related field

Tools

ConnectWise

Cisco Meraki

Fortinet

Ubiquiti

SonicWall

Job description

Systems Engineer III

(This is a remote position open to applicants residing in TX, NM, AZ, CO, or KS)

As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering, escalation support, and project leadership across diverse client environments. You’ll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences.

Job Description

Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains.

Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery.

Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments.

Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders.

Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures.

Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.

Requirements

• 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field
• Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices
• Ability to interact and communicate professionally with client executives
• Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely
• All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities
• Experience with ConnectWise or another PSA tool is required
• Managed Services Providers (MSP) experience is required

Must be proficient at an advanced level in most of the following technologies:

• Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security)
• Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems
• Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments
• Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall
• Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus

Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
• Vision Insurance
• AD&D Insurance
• Short-Term and Long-Term Disability Insurance
• Flexible Spending Account and Health Savings Account
• Flexible Time Off plus Holidays
• Matching 401k
• At IEG, everyone deserves great experiences!

Salary Range

$86,000 to $110,000 (Exempt)