Minneapolis EMS Dispatcher: Life-Saving Calls & Response

911 Emergency Communications; Minneapolis (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Minneapolis is seeking Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient details, determine priority, and coordinate ambulance resources under approved protocols.

This role may require overnight, weekend, or rotating shifts in a continuous operations environment. The position emphasizes accuracy, communication, and adherence to medical dispatch procedures.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Minneapolis is seeking Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient details, determine priority, and coordinate ambulance resources under approved protocols.

This role may require overnight, weekend, or rotating shifts in a continuous operations environment. The position emphasizes accuracy, communication, and adherence to medical dispatch procedures.