Urgent EMS Dispatcher: Coordinate Life-Saving Responses

911 Emergency Communications; Saint Paul Park (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Saint Paul Park, MN seeks Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient and incident details, confirm locations, and set response priorities using approved dispatch protocols.

Responsibilities include providing CPR instructions when approved, coordinating ambulance resources, and documenting calls for quality review, with shifts that may include nights and weekends in a continuous operations environment.

Qualifications

• High school diploma or equivalent required; EMS dispatcher certification preferred.
• CPR certification and related coursework may be required.
• Consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication skills

Attention to detail

Empathy

Education

High school diploma

EMS dispatcher certification

Tools

EMD system

Job description

911 Emergency Communications in Saint Paul Park, MN seeks Emergency Medical Dispatchers to handle urgent medical calls. You will gather patient and incident details, confirm locations, and set response priorities using approved dispatch protocols.

Responsibilities include providing CPR instructions when approved, coordinating ambulance resources, and documenting calls for quality review, with shifts that may include nights and weekends in a continuous operations environment.