Life-Saving Emergency Medical Dispatcher — 24/7 Dispatch

911 Emergency Communications; Saint Paul (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in St. Paul seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and vital details, and guide responders according to approved protocols.

Role may require CPR and EMD certification, with potential training upon appointment. Shift work, overtime, and various schedules are common, reflecting the round‑the‑clock nature of emergency services.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and related coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using medical dispatch protocols.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Calm under pressure

Active listening

Education

High school diploma or equivalent

EMD certification (Emergency Medical Dispatcher)

CPR certification

Job description

911 Emergency Communications in St. Paul seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and vital details, and guide responders according to approved protocols.

Role may require CPR and EMD certification, with potential training upon appointment. Shift work, overtime, and various schedules are common, reflecting the round‑the‑clock nature of emergency services.