Training Consultant - MineStar & Field Ops (Travel)

Caterpillar Financial Services Corporation; Tucson (AZ); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Job summary

Caterpillar Inc. in Tucson, Arizona, is seeking a Training Programs Consultant to develop and deliver training for mining operations, maintain materials, and evaluate new tools. This full-time, on-site role requires collaboration with business units and dealers to shape learning that supports operations.

Travel up to 50% globally; sponsorship not available; domestic relocation not offered. You will drive customer-focused training, measure satisfaction, and lead continuous improvement initiatives.

Qualifications

• Deep knowledge of training processes and procedures, with ability to manage and execute programs for daily operations and long-term strategy.
• Provide technical and business guidance to internal and external clients with consulting know-how.
• Strong alignment of training with customer needs and satisfaction.

Responsibilities

• Create and facilitate engaging training modules, courses, and programs that align with customer service processes and mining operational needs.
• Maintain training content to ensure it is current, accurate, and compliant with policies.
• Evaluate new training methods, tools, and content for future programs.
• Consult with business units and dealers to assess training requirements and tailor learning solutions.
• Support quality initiatives and continuous improvement of training programs.
• Build strong customer relationships through consistent communication and delivery of commitments.
• Promote customer-focused training environments that enhance service experiences.

Skills

Consulting

Customer Focus

Service Excellence

Decision Making

Effective Communications

Problem Solving

Relationship Management

Education

Mining engineering degree

Tools

MineStar

Job description

Caterpillar Inc. in Tucson, Arizona, is seeking a Training Programs Consultant to develop and deliver training for mining operations, maintain materials, and evaluate new tools. This full-time, on-site role requires collaboration with business units and dealers to shape learning that supports operations.

Travel up to 50% globally; sponsorship not available; domestic relocation not offered. You will drive customer-focused training, measure satisfaction, and lead continuous improvement initiatives.