Training Consultant - Mining

Caterpillar Inc.; Tucson (AZ); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Health Savings Account

Flexible Spending Accounts

Career development

Incentive bonus

Job summary

Caterpillar Inc. is seeking a Training Lead to develop and deliver training programs for customer service and mining operations. You will maintain materials, evaluate new tools, and consult with business units and dealers to tailor learning solutions.

In this on-site Tucson role, travel up to 50% may be required and relocation is not offered. The position emphasizes building strong customer relationships, guiding teams toward customer-focused service, and driving continuous improvement in

Qualifications

• Consulting knowledge of training processes and ability to guide clients
• Customer-centric approach aligning training with needs and satisfaction
• Service excellence through training and delivery
• Analytical decision making and critical thinking
• Clear verbal and written communication of concepts
• Structured problem solving for operational challenges
• Strong relationship building with cross-functional teams

Responsibilities

• Develop and Deliver Training: Create and facilitate engaging training modules, courses, and programs that align with customer service processes and mining operational needs.
• Maintain Training Materials: Ensure all training content is current, accurate, and compliant with organizational policies and procedures.
• Evaluate Training Tools: Analyze new training methods, tools, and content to assess their relevance and potential application in future programs.
• Consult on Training Needs: Partner with business units and dealers to assess training requirements and recommend tailored learning solutions.
• Support Quality Initiatives: Participate in quality assessment and continuous improvement processes for training programs.
• Build Customer Relationships: Foster strong relationships through consistent communication, delivery of commitments, and responsiveness to feedback.
• Promote Customer‑Focused Environments: Guide teams in creating service experiences that prioritize customer needs and satisfaction.
• Anticipate and Exceed Expectations: Proactively identify customer needs and deliver training solutions that exceed expectations.
• Monitor Satisfaction: Measure customer satisfaction and implement improvements based on insights and feedback.

Skills

Consulting

Customer Focus

Service Excellence

Decision Making

Effective Communications

Problem Solving

Relationship Management

Job description

Job Description

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Product Support

What You Will Do

• Develop and Deliver Training: Create and facilitate engaging training modules, courses, and programs that align with customer service processes and mining operational needs.
• Maintain Training Materials: Ensure all training content is current, accurate, and compliant with organizational policies and procedures.
• Evaluate Training Tools: Analyze new training methods, tools, and content to assess their relevance and potential application in future programs.
• Consult on Training Needs: Partner with business units and dealers to assess training requirements and recommend tailored learning solutions.
• Support Quality Initiatives: Participate in quality assessment and continuous improvement processes for training programs.
• Build Customer Relationships: Foster strong relationships through consistent communication, delivery of commitments, and responsiveness to feedback.
• Promote Customer‑Focused Environments: Guide teams in creating service experiences that prioritize customer needs and satisfaction.
• Anticipate and Exceed Expectations: Proactively identify customer needs and deliver training solutions that exceed expectations.
• Monitor Satisfaction: Measure customer satisfaction and implement improvements based on insights and feedback.

What Skills You Will Have

• Consulting: Deep knowledge of training processes and procedures, with the ability to manage and execute training programs that support both daily operations and long‑term strategy. Skilled in providing technical and business guidance to internal and external clients, applying consulting knowledge effectively.
• Customer Focus: Strong understanding of customer‑centric values and practices, with the ability to design training that aligns with customer needs and enhances satisfaction.
• Service Excellence: Proven ability to deliver exceptional service through training, ensuring customer needs are met or exceeded.
• Decision Making and Critical Thinking: Ability to analyze complex situations and make informed, productive decisions using sound judgment.
• Effective Communications: Excellent verbal and written communication skills, with the ability to convey technical concepts clearly and effectively.
• Problem Solving: Proficient in identifying, analyzing, and resolving operational or process‑related challenges using structured problem‑solving techniques.
• Relationship Management: Strong relationship‑building skills, with the ability to collaborate and execute through cross‑functional teams including Caterpillar, dealers, and customers.

Top Candidates Will Also Have

• Hands‑on experience with MineStar technologies.
• Experience in mining operations or mining engineering.

Additional Information

Full‑time, on‑site position based in Tucson, Arizona.

Up to 50% global travel; may include work on remote mine sites.

Domestic relocation is not available.

Sponsorship is not available.

Summary Pay Range

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part‑time employees

Posting Dates

September 22, 2026 - October 6, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.