Mining Field Service Lead - Customer & Ops Champion

Western States Equipment; Pocatello (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

Western States Equipment is looking for a supervisor in Pocatello, Idaho, to manage mining field technicians. This role involves overseeing performance reviews, handling customer service calls, and ensuring effective coordination of service and repair work.

Candidates should have substantial experience with heavy equipment, strong communication skills, and the ability to lead a team effectively. A valid driver’s license and supervisory experience are also essential.

Qualifications

• Five years minimum experience working on heavy equipment required.
• Valid driver’s license and acceptable driving record required.
• Minimum of one year previous supervisory experience required.

Responsibilities

• Supervises mining field technicians and manages performance reviews.
• Completes annual performance appraisals for technicians.
• Acts as primary contact for customers seeking service work.
• Handles sales functions including quotes, estimates, and bids.
• Coordinates with technicians to ensure repair process is followed.

Skills

Conflict resolution skills

Written and verbal communication

Microsoft product knowledge

Leadership skills

Organizational skills

Education

High school diploma or GED

Associates Degree preferred

Tools

Microsoft AX

Infocast

Sales Link

Job description

Western States Equipment is looking for a supervisor in Pocatello, Idaho, to manage mining field technicians. This role involves overseeing performance reviews, handling customer service calls, and ensuring effective coordination of service and repair work.

Candidates should have substantial experience with heavy equipment, strong communication skills, and the ability to lead a team effectively. A valid driver’s license and supervisory experience are also essential.