On-Site Mine Equipment Support Lead

Western States Equipment Company; Pocatello (ID); On-site; USD 90,000 - 130,000; Full time

Job summary

Western States Equipment Company is seeking a Mine Site Support Manager, Product Support in Pocatello, ID. The role leads on-site maintenance, troubleshooting, and safety for mining equipment, coordinating with field technicians and mine personnel to meet reliability and productivity goals.

The candidate will monitor machine health, leverage telemetry, and collaborate with Mining Technology and Product Support teams to ensure seamless on-site solutions.

Qualifications

• Five or more years of experience in heavy equipment service, mining equipment maintenance, field operations, or dealer product support.
• High school diploma or GED required; technical degree, trade certification, or related college coursework preferred.
• MSHA certification required or ability to obtain.
• Caterpillar equipment experience strongly preferred.
• Prior leadership, supervisory, or site-management experience preferred.
• Valid driver’s license required.
• Experience working in mining, quarry, construction, or remote industrial environments preferred.

Responsibilities

• Serve as the primary on-site contact between Western States Equipment and mine operations.
• Lead daily coordination of maintenance, repair, troubleshooting, and product support activities for mining equipment.
• Support the management of safety for all personnel on site, partnering with site leaders to ensure safety policies are followed.
• Support equipment availability, reliability, cost-per-hour, and productivity goals.
• Coordinate field technicians with field service supervisors, parts support, and other dealership resources.
• Collaborate with maintenance and operations to prioritize repairs and planned maintenance.
• Monitor machine health, telematics, condition monitoring alerts, inspections, and failure trends.
• Work with Mining Technology and Product Support teams to ensure proper solution delivery.

Skills

Caterpillar mining equipment

Mine site safety requirements

Leadership

Communication

Problem solving

Analysis of equipment performance

Microsoft Office

Education

High school diploma or GED

Technical degree or trade certification

Tools

MS Office

Job description

Western States Equipment Company is seeking a Mine Site Support Manager, Product Support in Pocatello, ID. The role leads on-site maintenance, troubleshooting, and safety for mining equipment, coordinating with field technicians and mine personnel to meet reliability and productivity goals.

The candidate will monitor machine health, leverage telemetry, and collaborate with Mining Technology and Product Support teams to ensure seamless on-site solutions.