On-Site CSR - Healthcare Support & Data Entry (Fullerton)

Sharecare; Fullerton (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and provide high-level customer service on-site in Fullerton, CA. The CSR will manage communications via telephone and email while recording interactions accurately and consistently.

The ideal candidate will have a High School Diploma, strong communication skills, and willingness to multi-task in a fast-paced environment.

Qualifications

• High School Diploma.
• Prior experience in a customer service related field preferred.
• Must be able to multi-task.
• Must have medical records experience and knowledge of key elements of a valid ROI request.
• Understanding of HIPAA regulations preferred.
• General working knowledge of Microsoft Word & Outlook.
• Computer keyboard proficiency and internet navigation skills required.
• Local to Fullerton, CA.

Responsibilities

• Answer inbound calls from members and providers.
• Input data and document communications accurately.
• Use a computerized system to track calls and troubleshooting.
• Educate callers on program benefits.
• Escalate issues internally and follow up.
• Meet call center metrics and attendance standards.

Skills

Great communication skills

Multi-tasking

Teamwork

Medical records experience

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Sharecare is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and provide high-level customer service on-site in Fullerton, CA. The CSR will manage communications via telephone and email while recording interactions accurately and consistently.

The ideal candidate will have a High School Diploma, strong communication skills, and willingness to multi-task in a fast-paced environment.