Remote Healthcare Customer Service Rep – Data Entry

Sharecare; Boston (MA); Remote; USD 25,000 - 36,000; Full time

Job summary

Sharecare is a digital health company delivering software and services to improve care quality and outcomes. The Customer Service Representative (CSR) handles inbound calls and emails, records information, and provides courteous, professional service. CSR uses systems to track interactions, assess needs, explain programs, and promote Sharecare services.

Ideal candidates have strong communication, multitasking ability, HIPAA awareness, and teamwork. Bilingual in Spanish and English is a plus.

Qualifications

• High School Diploma required.
• Prior experience in a customer service related field preferred.
• Excellent communication skills are essential.
• Ability to multitask across multiple screens and tasks.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction and collaborate with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions for callers.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and adjust communication style accordingly.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Communication skills

Multi-tasking

Team player

Bilingual (Spanish/English)

HIPAA knowledge

MS Word & Outlook

Keyboard & Internet

Education

High School Diploma

Tools

Microsoft Word

Outlook

Keyboard skills

Internet navigation

Job description

Sharecare is a digital health company delivering software and services to improve care quality and outcomes. The Customer Service Representative (CSR) handles inbound calls and emails, records information, and provides courteous, professional service. CSR uses systems to track interactions, assess needs, explain programs, and promote Sharecare services.

Ideal candidates have strong communication, multitasking ability, HIPAA awareness, and teamwork. Bilingual in Spanish and English is a plus.