Migration Design Manager, Payments & Platforms

JPMorgan Chase & Co.; Plano (TX); On-site; USD 96,000 - 153,000; Full time

Job summary

JPMorgan Chase & Co. in Plano/Chicago area is seeking a Migration Design Manager to shape end-to-end migration approaches for client-facing platform and channel changes.

You will collaborate across product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. The role emphasizes creating clear documentation, leading multi-stakeholder sessions, and driving readiness across migrations while adhering to firm policies

Qualifications

• Experience designing and delivering client-impacting migrations for payment products, platforms, or digital channels.
• Client-facing experience or experience supporting client implementations and service outcomes.
• Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans.
• Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups.

Responsibilities

• Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs.
• Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria.
• Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making.
• Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints.
• Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups.
• Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners.
• Serve as an escalation point for migration design questions and issue triage within the scope of the role.
• Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables.
• Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications.
• Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations.
• Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities.

Skills

Migration design

Client-facing

Documentation

Cross-functional leadership

Project management

Cutover readiness

Payments knowledge

Issue resolution

Office tools

Technical coordination

Job description

JPMorgan Chase & Co. in Plano/Chicago area is seeking a Migration Design Manager to shape end-to-end migration approaches for client-facing platform and channel changes.

You will collaborate across product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. The role emphasizes creating clear documentation, leading multi-stakeholder sessions, and driving readiness across migrations while adhering to firm policies