Implementation Manager

Socket.dev; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health coverage

On-site wellness facilities

Tuition reimbursement

Job summary

JPMorgan Chase & Co. is seeking a Migration Design Manager to define end-to-end migration approaches for client-impacting platform and channel changes. You will partner across product, implementation, technology, and client service teams to plan delivery and support a consistent client experience.

You’ll create clear documentation and lead sessions aligning scope, timelines, and readiness. You will guide multiple migrations, identify risks, and work with governance and risk stakeholders to

Qualifications

• Experience designing and delivering client-impacting migrations for payments or digital channels (e.g., migration strategy, runbooks).
• Ability to create delivery-ready documentation such as Statements of Work, requirements, and plans.
• Proven track record leading cross-functional sessions with clear agendas, decisions, and follow-ups.

Responsibilities

• Define and document migration approaches tailored to product families and client needs.
• Produce Statements of Work outlining scope, milestones, risks, and readiness criteria.
• Lead migration forums to drive alignment and decision-making.
• Collaborate with product, implementation, technology, sales, and risk/compliance to confirm requirements.
• Manage multiple migrations, balancing timelines, resources, and priorities.
• Coordinate preparedness activities with regional and functional partners.

Skills

Migration design

Client-facing delivery

Documentation creation

Cross-functional leadership

Project governance

Payments domain knowledge

Stakeholder management

Problem solving

Tools

Runbooks

Migration plans

Job description

Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches. In this role, you’ll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes. You’ll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans. If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility.

As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes. You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness.

Job responsibilities

• Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs
• Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria
• Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making
• Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints
• Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups
• Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners
• Serve as an escalation point for migration design questions and issue triage within the scope of the role
• Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables
• Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications
• Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations
• Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities

Required qualifications, capabilities and skills

• Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels
• Client-facing experience or experience supporting client implementations and service outcomes
• Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans
• Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups
• Project management skills, including managing scope, timelines, dependencies, and risks
• Experience working with technical partners to plan implementation activities and cutover readiness
• Knowledge of merchant payments, cash management, and/or trade-related payment services (confirm the exact scope)
• Ability to assess issues, determine severity, elevate appropriately, and drive resolution within defined ownership
• Proficiency with standard desktop productivity tools and collaboration platforms

Preferred qualifications, capabilities and skills

• Knowledge of API-based onboarding and digital product implementations
• Familiarity with payment processing operations, back-office workflows, and transaction reporting concepts
• Experience supporting multiple product families or regions and coordinating stakeholder readiness across them
• Experience creating repeatable migration frameworks, templates, or playbooks to improve consistency
• Experience partnering with governance and risk stakeholders to document controls and approvals for migrations
• Experience in complex, multi-stakeholder environments with concurrent delivery timelines
• Additional language skills relevant to the client base (if applicable) — TBD

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.