Midwest HVAC Field Tech Support & Training Pro

Rheem Manufacturing Company

Iowa

In loco

USD 65.000 - 85.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Rheem Manufacturing Company seeks a Field Technical Support Representative to deliver Commercial and Residential HVAC technical advice and training to distributors and dealers across the U.S. Midwest and Central Canada. The role is field-based and must be near a major U.S.

airport, with extensive travel. You will diagnose complex HVAC issues, mentor technicians, perform site visits, and serve as a technical liaison between customers and internal teams to ensure proper installation, operation and

Competenze

Minimum 5+ years direct HVAC or industry experience.
Strong knowledge of HVAC refrigeration cycle.
Excellent verbal and written communication skills.
Must be computer literate.
Ability to lift up to 50 pounds and perform physical tasks.
Ability to travel ~50% of the time.

Mansioni

Provide tier-one escalation support and diagnostic guidance for HVAC and building control issues.
Coach, mentor, and train customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
Conduct site visits to investigate product failures and aid in training for customers.
Act as the technical liaison between customers, contractors, and internal teams to resolve field issues.
Perform other duties as required.