Field HVAC Technical Advisor - Midwest Travel

Rheem Manufacturing Company; Wisconsin; On-site; USD 65,000 - 100,000; Full time

Job summary

Rheem Manufacturing Company seeks a Field Technical Support Representative to deliver Commercial and Residential HVAC technical advice and training to distributors and dealers in the U.S. Midwest and Central Canadian district. This field-based role requires proximity to a major U.S.

airport. Responsibilities include escalation support, training on best practices, site visits, and serving as a technical liaison with customers and internal teams.

Qualifications

• Associates degree in technical field.
• 5+ years direct HVAC or industry experience.
• Strong knowledge of HVAC refrigeration cycle.
• Excellent verbal and written communication skills.
• Computer literate.
• Must be able to perform physical functions including lifting up to 50 pounds, crawling, and climbing.
• Ability to travel roughly 50% of the time.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex HVAC issues.
• Coach, mentor, and train customers and HVAC technicians on best practices and safety.
• Conduct site visits to investigate product failures and aid in training customers.
• Act as technical liaison between customers, contractors, and internal teams.
• Perform other duties as required.

Skills

HVAC field experience

Communication skills

Computer literacy

Travel readiness

Education

Associates degree in technical field

Bachelors degree in related field

Tools

NATE certifications

Job description

Rheem Manufacturing Company seeks a Field Technical Support Representative to deliver Commercial and Residential HVAC technical advice and training to distributors and dealers in the U.S. Midwest and Central Canadian district. This field-based role requires proximity to a major U.S.

airport. Responsibilities include escalation support, training on best practices, site visits, and serving as a technical liaison with customers and internal teams.