Middle Market Underwriting Support Specialist

Hanover Insurance Group, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking an Underwriting Technician to support the Middle Market underwriting team in the West territory.

This full-time, non-exempt role offers a hybrid or remote arrangement and reports to the MM UT Manager. The role focuses on preparing and servicing accounts, handling endorsements within authority, and building agency relationships through proactive service and responsive communication with agents and underwriters.

Qualifications

• Associate’s degree preferred.
• Ability to develop understanding of basic exposure/control analysis and coverage.
• Basic commercial lines underwriting knowledge with premiums over $50,000.
• Awareness of how the various roles/functions fit together and their importance.
• Ability to problem solve and leverage available resources.
• Service oriented with a high level of responsiveness.
• Ability to self-manage workload to meet underwriting goals and service standards.
• Communicates effectively with internal and external partners both verbally and in written communications.

Responsibilities

• Support assigned Underwriter(s) on new business submissions and renewal accounts to achieve goals.
• Collaborate directly with UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation requests.
• Develop familiarity with UW profitability, Renewal Book quality and operate within authority.
• Understand service metrics and align with workflows and UT best practices.
• Build agency relationships and service experience through agent feedback.
• Participate in ongoing training with peers and UT leadership.
• Build underwriting concepts including risk, exposure, coverage implications and loss analysis as appropriate.
• Process endorsements within authority and refer outside the authority to the Middle Market Underwriter.
• Organize Renewal Book by pre-set renewal preparation and information gathering from agents, claims adjustors, and risk solution representatives.

Skills

Exposure/coverage basics

Underwriting knowledge

Communication skills

Time management

Education

Associate’s degree or equivalent

Job description

Hanover Insurance Group, Inc. is seeking an Underwriting Technician to support the Middle Market underwriting team in the West territory.

This full-time, non-exempt role offers a hybrid or remote arrangement and reports to the MM UT Manager. The role focuses on preparing and servicing accounts, handling endorsements within authority, and building agency relationships through proactive service and responsive communication with agents and underwriters.