Middle Market Underwriting Technician - West Zone

Hanover Insurance Group, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking an Underwriting Technician to support the Middle Market underwriting team in the West territory.

This full-time, non-exempt role offers a hybrid or remote arrangement and reports to the MM UT Manager. The role focuses on preparing and servicing accounts, handling endorsements within authority, and building agency relationships through proactive service and responsive communication with agents and underwriters.

Qualifications

• Associate’s degree preferred.
• Ability to develop understanding of basic exposure/control analysis and coverage.
• Basic commercial lines underwriting knowledge with premiums over $50,000.
• Awareness of how the various roles/functions fit together and their importance.
• Ability to problem solve and leverage available resources.
• Service oriented with a high level of responsiveness.
• Ability to self-manage workload to meet underwriting goals and service standards.
• Communicates effectively with internal and external partners both verbally and in written communications.

Responsibilities

• Support assigned Underwriter(s) on new business submissions and renewal accounts to achieve goals.
• Collaborate directly with UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation requests.
• Develop familiarity with UW profitability, Renewal Book quality and operate within authority.
• Understand service metrics and align with workflows and UT best practices.
• Build agency relationships and service experience through agent feedback.
• Participate in ongoing training with peers and UT leadership.
• Build underwriting concepts including risk, exposure, coverage implications and loss analysis as appropriate.
• Process endorsements within authority and refer outside the authority to the Middle Market Underwriter.
• Organize Renewal Book by pre-set renewal preparation and information gathering from agents, claims adjustors, and risk solution representatives.

Skills

Exposure/coverage basics

Underwriting knowledge

Communication skills

Time management

Education

Associate’s degree or equivalent

Job description

Our Middle Market team is currently seeking an Underwriting Technician in our West territory. This is a full time, non-exempt role. This position is eligible for a hybrid or remote arrangement.

POSITION OVERVIEW:

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

IN THIS ROLE, YOU WILL:

• Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
• Works in direct collaboration with their UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
• Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
• Understand service metrics, aligned with workflows and UT best practices.
• Builds agency relationships and service experience – as measured by agency feedback.
• Participates in ongoing training with peers and UT leadership following onboarding model building proficiency in the role.
• Building skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
• Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter.
• Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives.

WHAT YOU NEED TO APPLY:

• Associate’s degree preferred and/or 1-2 years of commercial lines experience
• Ability to develop understanding of basic exposure/control analysis and coverage
• Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
• Awareness of how the various roles/functions fit together and the importance of each
• Ability to problem solve and leverage available resources
• Service oriented with a high level of responsiveness
• Ability to self-manage workload to meet underwriting goals and service standards
• Communicates effectively with internal and external partners both verbally and in written communications