Middle Market Underwriting Technician - Southeast

Hanover Insurance Group, Inc.; Roanoke, Northern (VA, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking an Underwriting Technician for our Middle Market team in the southeast region. This full-time, non-exempt role offers a hybrid work arrangement and reports to the MM UT Manager.

Responsibilities include supporting Middle Market Underwriters, handling endorsements within authority, and coordinating renewal book preparation. The associate degree or 1–2 years of commercial lines experience is preferred, with a focus on responsive service to agents and

Qualifications

• Familiarity with exposure/control analysis and coverage concepts.
• Basic underwriting knowledge for commercial lines with premiums in the lower tens of thousands.
• Ability to problem solve and communicate effectively with internal/external partners.

Responsibilities

• Provide fundamental support to assigned underwriter on new business submissions and renewals.
• Assist with endorsements within authority and refer out-of-scope items to the Middle Market Underwriter.
• Build agency relationships and deliver prompt service to partner agents.
• Develop understanding of underwriting profitability, renewal quality, and workflow adherence.
• Organize renewal books and gather information through communication with agents and risk partners.

Skills

Exposure analysis

Underwriting knowledge

Education

Associate degree or 1–2 years experience

Job description

Our Middle Market team is currently seeking an Underwriting Technician in our southeast territory. This is a full time, non-exempt role. This position is eligible for a hybrid arrangement.

POSITION OVERVIEW:

This position reports to the MM UT Manager. Responsible for supporting the Middle Market Underwriters by prepping and servicing accounts within an assigned book of business. Servicing will include managing endorsements and may handle small accounts under their own authority letter. This position works in conjunction with the Middle Market Underwriter to strengthen agency relationships by providing prompt service to partner agents.

IN THIS ROLE, YOU WILL:

• Provide fundamental level of support to assigned Underwriter(s) on new business submissions and renewal accounts to achieve new business, total written premium and retention goals aligned with assigned Underwriter(s).
• Works in direct collaboration with their UW and UT leader.
• Provide customer service support for agents and underwriters handling various escalation and rush requests with a consistent level of responsiveness.
• Develop basic familiarity with UW profitability, Renewal Book quality and appropriately executes within authority level.
• Understand service metrics, aligned with workflows and UT best practices.
• Builds agency relationships and service experience – as measured by agency feedback.
• Participates in ongoing training with peers and UT leadership following onboarding model building proficiency in the role.
• Building skill set to apply fundamental underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, pricing, and loss analysis as appropriate.
• Processes endorsements that fall within their authority and timely referring those outside of their authority to the Middle Market Underwriter.
• Organizes a Renewal Book of business that fall outside of their authority level by initiating pre-set renewal preparation. Gathering of necessary information through communication with agents, claims adjustors and risk solution representatives.

WHAT YOU NEED TO APPLY:

• Associate’s degree preferred and/or 1-2 years of commercial lines experience
• Ability to develop understanding of basic exposure/control analysis and coverage
• Basic commercial lines underwriting knowledge working with over $50,000 in premiums.
• Awareness of how the various roles/functions fit together and the importance of each
• Ability to problem solve and leverage available resources
• Service oriented with a high level of responsiveness
• Ability to self-manage workload to meet underwriting goals and service standards
• Communicates effectively with internal and external partners both verbally and in written communications