Mid-Shift Customer Service Specialist – Later Start

Logan A C Heat Services B29Ac6F9712D; Dayton (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Hourly Pay

Performance Bonuses & Profit-Sharing

Medical, Dental & Vision

Short- & Long-Term Disability

Voluntary Life Insurance

100% Company-Paid Group Term Life & AD

401(k) with 4% Company Match + Roth

PTO + 24 Hours of Sick Time

Paid Training & Ongoing Coaching

Consistent Monday-Friday Schedule

Later Daily Start Time

Career Advancement Opportunities

Job summary

Logan Services, Inc. in Dayton, OH is hiring a Mid-Shift Customer Service Representative to handle inbound calls, schedule service appointments, and support homeowners with HVAC and plumbing needs. The role offers a consistent Monday-Friday schedule, paid training, and full-time benefits.

Shifts run 10:30 AM–7:00 PM Monday-Thursday and 8:30 AM–5:00 PM Friday. If you excel at talking with customers, staying organized, and solving problems, this could be your next career step.

Qualifications

• Experience in customer service or call center environments is preferred.
• Ability to manage multiple tasks while maintaining quality service.
• Willingness to learn new systems and processes.

Responsibilities

• Answer inbound calls from HVAC and plumbing customers.
• Schedule, reschedule, and confirm service appointments.
• Answer questions and help resolve concerns by phone, email, and text.
• Maintain accurate customer and appointment information.
• Coordinate with dispatch, technicians, and internal teams.
• Handle periods of high call volume while delivering good service.

Skills

Customer service

Communication

Active listening

Multitasking

Scheduling

Call center

Teamwork

Attention to detail

Reliable attendance

Basic computer skills

Job description

Logan Services, Inc. in Dayton, OH is hiring a Mid-Shift Customer Service Representative to handle inbound calls, schedule service appointments, and support homeowners with HVAC and plumbing needs. The role offers a consistent Monday-Friday schedule, paid training, and full-time benefits.

Shifts run 10:30 AM–7:00 PM Monday-Thursday and 8:30 AM–5:00 PM Friday. If you excel at talking with customers, staying organized, and solving problems, this could be your next career step.