Customer Service Representative (Call Center)

Logan A C Heat Services B29Ac6F9712D; Dayton (OH); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Performance bonuses & profit sharing

Medical, dental, and vision insurance

Disability insurance

Life Insurance

401(k) with match

Paid training

PTO & paid sick time

Stable full-time schedule

Career advancement

Descripción de la vacante

Logan Services in Dayton, OH is seeking a skilled Customer Service Representative (CSR) to join our on-site, full-time team. You will handle inbound calls, schedule HVAC and plumbing service, answer questions, and assist homeowners to secure the services they need—delivering a friendly, professional experience from first contact.

As part of a fast-paced call center, you will work closely with dispatchers and technicians, maintain accurate customer records, and provide empathetic problem-solving

Formación

• Previous experience in customer service, call center, customer support, reception, scheduling, dispatch, or administrative support.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• The ability to remain calm, professional, and helpful when handling challenging customer situations.
• Strong attention to detail and organizational skills.
• The ability to manage multiple calls and tasks throughout the day.
• Comfort navigating multiple computer programs while speaking with customers.
• Basic computer skills and the ability to learn new software and systems.
• Experience with Microsoft Office or customer management software is a plus.
• A positive attitude and team-first mindset.
• Reliable attendance and a strong commitment to providing exceptional customer care.

Responsabilidades

• Answer inbound customer service and scheduling calls professionally and efficiently.
• Schedule, reschedule, and confirm residential HVAC and plumbing service appointments.
• Provide friendly, knowledgeable, and professional customer service on every call.
• Listen to customer concerns and help find solutions with empathy and professionalism.
• Maintain accurate customer information, appointment details, and service notes.
• Communicate with customers by phone, email, and text.
• Work closely with dispatch, HVAC and plumbing technicians, and other departments to provide a seamless customer experience.
• Manage multiple calls, conversations, and tasks in a fast-paced environment.
• Meet individual and team goals related to scheduling, customer service, and customer satisfaction.
• Maintain a positive, solution-oriented attitude throughout every customer interaction.

Conocimientos

Customer service

Call center experience

Scheduling

Dispatch coordination

Communication skills

Descripción del empleo

Customer Service Representative (Call Center) – Dayton, OH

Full-Time | On-Site

Turn Great Customer Service Into a Career

Are you a customer service professional who enjoys helping people, solving problems, and creating a great experience? Do you thrive in a fast-paced call center environment where every conversation matters?

Logan Services is looking for a Customer Service Representative (CSR) to join our growing team in Dayton, Ohio.

As a CSR, you'll be one of the first people our customers interact with. You'll answer inbound calls, schedule HVAC and plumbing service appointments, answer questions, and help homeowners get the service they need—all while representing a company that has been serving Ohio families for more than 50 years.

If you're dependable, positive, organized, and genuinely enjoy helping people, you could be a great fit at Logan Services.

Why Join Logan Services?

Since 1969, Logan Services has proudly served the Dayton area and has expanded throughout Columbus, Cincinnati, and Northern Kentucky. We’ve built our company by putting people first—our customers and our employees.

We believe great customer service starts with great employees. That's why we invest in training, professional development, and opportunities for career growth.

Many people join Logan looking for a job and stay because they find a career.

What We Offer

• Competitive Hourly Pay – Your skills and contributions are valued.
• Performance Bonuses & Profit Sharing – Opportunities to earn more based on individual and company performance.
• Comprehensive Benefits – Medical, dental, and vision insurance.
• Disability Insurance – Short-term and long-term disability coverage.
• Life Insurance – Voluntary life insurance plus 100% company-paid group term life and AD&D coverage.
• 401(k) Retirement Plan – Traditional 401(k) with a 4% company match and Roth contribution option.
• Paid Training – Learn our systems, processes, and customer service approach with support from day one.
• PTO & Paid Sick Time – Time off to support your life outside of work.
• Stable Full-Time Schedule – Consistent, on-site employment with a growing company.
• Career Advancement – Opportunities to grow within customer service, call center operations, and other areas of the company.

The Big Task

As a Customer Service Representative, you'll help homeowners get the HVAC and plumbing services they need by creating a positive experience from their first phone call through their scheduled appointment.

You’ll be responsible for handling inbound customer calls, scheduling service appointments, answering questions, and helping resolve concerns while working closely with our technicians, dispatchers, and other departments.

You're not just answering phones—you're helping customers when they need us most.

What You'll Do

• Answer inbound customer service and scheduling calls professionally and efficiently.
• Schedule, reschedule, and confirm residential HVAC and plumbing service appointments.
• Provide friendly, knowledgeable, and professional customer service on every call.
• Listen to customer concerns and help find solutions with empathy and professionalism.
• Maintain accurate customer information, appointment details, and service notes.
• Communicate with customers by phone, email, and text.
• Work closely with dispatch, HVAC and plumbing technicians, and other departments to provide a seamless customer experience.
• Manage multiple calls, conversations, and tasks in a fast-paced environment.
• Meet individual and team goals related to scheduling, customer service, and customer satisfaction.
• Maintain a positive, solution-oriented attitude throughout every customer interaction.

What We’re Looking For

We're looking for someone who enjoys helping people and solving problems and understands that the customer experience starts with a great conversation.

You’ll be a strong fit if you have:

• Previous experience in customer service, call center, customer support, reception, scheduling, dispatch, or administrative support preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• The ability to remain calm, professional, and helpful when handling challenging customer situations.
• Strong attention to detail and organizational skills.
• The ability to manage multiple calls and tasks throughout the day.
• Comfort navigating multiple computer programs while speaking with customers.
• Basic computer skills and the ability to learn new software and systems.
• Experience with Microsoft Office or customer management software is a plus.
• A positive attitude and team-first mindset.
• Reliable attendance and a strong commitment to providing exceptional customer care.

Our PARTE Values

Our culture is built around five core values:

P – People First – We treat everyone with respect, compassion, and care.

A – Agile – We embrace change and respond with flexibility, creativity, and purpose.

R – Radical Ownership – We take responsibility for our actions and become part of the solution.

T – Teamwork – We work together, communicate openly, and succeed as one team.

E – Excellence – We continually raise the standard and strive to exceed expectations.

Build a Career, Not Just a Job

At Logan Services, your customer service skills have an impact every day. You'll be part of a team that values your contributions, celebrates your successes, and gives you opportunities to continue growing.

Whether you have years of call center experience or you’re an experienced customer service professional looking for your next opportunity, Logan Services offers the training, support, and career opportunities to help you succeed.

Equal Opportunity Employer

Logan Services, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.