Mid-Shift CSR: Paid Training & Benefits

Different Technologies Pty Ltd.; Dayton (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Bonuses & profit-sharing

Medical, Dental & Vision

Disability insurance

Life insurance

401(k) with matching

PTO + sick time

Paid training & coaching

Consistent Monday-Friday

Later start time

Career advancement

Job summary

Logan Services is hiring a Mid-Shift Customer Service Representative in Dayton, OH. The role provides a consistent Monday-Friday schedule with a later start, paid training, full-time benefits, and growth opportunities.

You'll handle inbound calls, schedule service visits, and assist homeowners with questions while coordinating with dispatch and technicians. HVAC and plumbing knowledge is not required at start, as training is provided.

Qualifications

• Excellent communication and active listening skills
• Strong attention to detail
• Good problem-solving skills
• Ability to multitask and learn new systems
• Basic computer skills
• Reliable attendance and work ethic
• Positive, team-focused attitude

Responsibilities

• Answer inbound calls from HVAC and plumbing customers
• Schedule, reschedule, and confirm service appointments
• Answer customer questions and help resolve concerns
• Communicate with customers by phone, email, and text
• Maintain accurate customer and appointment information
• Coordinate with dispatch, technicians, and internal teams
• Handle periods of high call volume while maintaining great customer service
• Work toward individual and team goals related to scheduling, booking, and customer satisfaction

Skills

Customer service

Call center

Scheduling

Dispatch

Reception

Administrative support

Hospitality

Job description

Logan Services is hiring a Mid-Shift Customer Service Representative in Dayton, OH. The role provides a consistent Monday-Friday schedule with a later start, paid training, full-time benefits, and growth opportunities.

You'll handle inbound calls, schedule service visits, and assist homeowners with questions while coordinating with dispatch and technicians. HVAC and plumbing knowledge is not required at start, as training is provided.