Mid-Senior Customer Service Specialist (Contract)

Dexian; Nashville (TN); On-site; USD 27,552 - 31,684; Full time

Job summary

A customer service firm in Nashville seeks a Customer Service Representative with 5-7 years of experience. The role involves resolving customer inquiries and complaints, maintaining records, and supporting dealer requests. Candidates should possess strong communication and problem-solving skills, with a salary range of $20–23 per hour. The work environment is office-based and the position is contract-based.

Qualifications

• 5-7 years of customer service experience.
• Experience as an Account Administrator or similar role.

Responsibilities

• Interact with customers to provide information and resolve complaints.
• Resolve service or billing complaints by issuing refunds and adjusting bills.
• Contact customers to respond to inquiries and notify them of claim results.
• Keep records of customer interactions and transactions.
• Obtain and assess information to validate complaints.

Skills

Effective communication

Problem solving

Soft skills

Organization

Relationship Management

Job description

A customer service firm in Nashville seeks a Customer Service Representative with 5-7 years of experience. The role involves resolving customer inquiries and complaints, maintaining records, and supporting dealer requests. Candidates should possess strong communication and problem-solving skills, with a salary range of $20–23 per hour. The work environment is office-based and the position is contract-based.